JFrog Connect vs. Socialtext (discontinued)

For us, it has been well suited for monitoring devices that are placed remotely and have no easy access to. Most of our devices are sent to customers which we have little or no contact with. Rather than the customers finding a problem, reporting it to us and then us investigating it. We can just be notified of the problem and deal with it without the customer realising.

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• Accelerates remote management for iot devices
• Allows for remote upgrades and fleet management
• Alerts us when devices go offline allowing us to be more proactive with our customers

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• Nothing at this stage

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

I haven't really found any other product or service which does the same as UpSwift, therefore I have not needed to look for alternative products

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• Ability to scale our network

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions