TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Jungle Scout

    Score9 out of 10
    N/AJungle Scout is a platform for selling on Amazon, from the company of the same name in Austin, TX. Founded in 2015 as an Amazon product research tool, Jungle Scout today features a suite of business management solutions and market intelligence to help entrepreneurs and brands manage their Amazon businesses.

    $49

    per month

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Pricing
    Jungle ScoutMojo Helpdesk
    Editions & Modules
    Basic
    $49
    per month
    Suite
    $69
    per month
    Professional
    $129
    per month
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    Offerings
    Pricing Offerings
    Jungle ScoutMojo Helpdesk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsDiscount available for annual pricing.—
    More Pricing Information
    Features
    Jungle ScoutMojo Helpdesk
    Incident and problem management
    Comparison of Incident and problem management features of Jungle Scout and Mojo Helpdesk
    Feature
    Jungle Scout
    -
    Ratings
    Mojo Helpdesk
    9.8
    1 Ratings
    18% above category average
    Organize and prioritize service tickets00 Ratings10.01 Ratings
    Expert directory00 Ratings10.01 Ratings
    Subscription-based notifications00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings9.01 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings10.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Jungle Scout and Mojo Helpdesk
    Feature
    Jungle Scout
    -
    Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Jungle Scout and Mojo Helpdesk
    Feature
    Jungle Scout
    -
    Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    Customer portal00 Ratings10.01 Ratings
    Social integration00 Ratings10.01 Ratings
    Email support00 Ratings10.01 Ratings
    Help Desk CRM integration00 Ratings10.01 Ratings
    Best Alternatives
    Jungle ScoutMojo Helpdesk
    Small Businesses
    Rithum
    Score6.2 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    LiveAgent
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Jungle ScoutMojo Helpdesk
    Likelihood to Recommend
    9.6
    (2 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Jungle ScoutMojo Helpdesk
    Likelihood to Recommend
    Jungle Scout
    Best suited for individuals or businesses that need a jump start on selling on Amazon. Our company wishes that we found this tool earlier in our Amazon selling career because they know how to find great opportunities. Only good for the one marketplace though--you'll have to research or find other tools if you want to sell on other marketplaces.
    Incentivized
    Read full review
    Metadot Corporation
    For a small business it is a very good value.
    Incentivized
    Read full review
    Pros
    Jungle Scout
    • Opportunity finding
    • Keyword research
    Incentivized
    Read full review
    Metadot Corporation
    • User friendly- easy to setup and get running.
    • Built in reports to improve and measure customer satisfaction.
    • Always adding new features to enhance the product for the user.
    • Support organization responds quickly to issues and questions.
    Incentivized
    Read full review
    Cons
    Jungle Scout
    • Expansion into other marketplaces
    • Multiple users using the tool at once
    • More accurate units sold estimator
    Incentivized
    Read full review
    Metadot Corporation
    • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
    • Text box section on the rating to have the option to tell why a low rating was given.
    Incentivized
    Read full review
    Alternatives Considered
    Jungle Scout
    Pricing was the big factor. We were fine sacrificing a larger amount of functionality for Google SEO and others to just solely focus on Amazon.
    Incentivized
    Read full review
    Metadot Corporation
    Price and customer service.
    Incentivized
    Read full review
    Return on Investment
    Jungle Scout
    • Increased our Amazon revenue by 1,000%
    • Increased our ability to internally grade opportunities
    Incentivized
    Read full review
    Metadot Corporation
    • Our company’s improved customer support response times and expert service has helped us make money.
    Incentivized
    Read full review
    ScreenShots

    Mojo Helpdesk Screenshots

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