TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Juphy

    N/AN/AStreamlines social media conversations and support requests in a single, shared inbox. Main Features: Manage all social media DM’s, Facebook & Instagram Ads Comments, Google My Business Reviews in a shared, social inbox. Turn all social media conversations into customer support tickets that can be categorized and prioritized. Collaborate with team members on incoming messages. Users who are outsourcing support can gather agency and call center teams in…N/A

    SoDash (discontinued)

    Score8 out of 10
    N/ASoDash was a SaaS based customer engagement management tool that used intelligent prioritisation and instant message routing across social channels to support businesses in providing customer service functions. The product is no longer available.

    $28

    per month

    Pricing
    JuphySoDash (discontinued)
    Editions & Modules
    No answers on this topic
    SoDash
    $28.00
    per month
    Offerings
    Pricing Offerings
    JuphySoDash (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    JuphySoDash (discontinued)
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Khoros Service
    Score8.5 out of 10
    Khoros Service
    Score8.5 out of 10
    Enterprises
    Brand Embassy (discontinued)
    Score7.9 out of 10
    Brand Embassy (discontinued)
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    JuphySoDash (discontinued)
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    JuphySoDash (discontinued)
    Likelihood to Recommend
    Juphy
    No answers on this topic
    Discontinued Products
    SoDash is excellent for businesses that get a high volume of customer service inquiries via social media, whether it be from one platform or many. It takes in data from Twitter, Facebook, LinkedIn, Instagram, Google, Pinterest, Flickr, blogs around the web, and lots of others. It is equally suited for a startup with a small customer service department, or an older company with a large customer service department. The software allows customer service agents to attach comments/notes to each customer that other agents can see.
    Incentivized
    Read full review
    Pros
    Juphy
    No answers on this topic
    Discontinued Products
    • SoDash covers more social media sources than any other tool on the market.
    • SoDash's AI can interpret incoming messages and select and deliver the appropriate pre-written responses, allowing us to engage with large amounts of social traffic easily.
    • SoDash rates Twitter influence, allowing you to see who the most influential people to your brand are.
    • SoDash allows you to set-up email alerts for messages with particular keywords, high/low levels of activity, and even audio alerts should you want to run SoDash in the background.
    Incentivized
    Read full review
    Cons
    Juphy
    No answers on this topic
    Discontinued Products
    • The 14 day free trial was not fully functional, so I was not able to demo all its features.
    Incentivized
    Read full review
    Alternatives Considered
    Juphy
    No answers on this topic
    Discontinued Products
    We selected SoDash for two main reasons: 1) It takes in data from more social media sources than any other software, and 2) Its price point made it a good value. Those things are what differentiate it from its competition.
    Incentivized
    Read full review
    Return on Investment
    Juphy
    No answers on this topic
    Discontinued Products
    • It allows one customer service agent to do the work of two.
    Incentivized
    Read full review
    ScreenShots

    Juphy Screenshots

    Product screenshot