KACE Systems Deployment Appliance (SDA) vs. Mojo Helpdesk

It is most effective in Windows PC environments and doing mass Windows deployments across a wired LAN. It would not be suitable for small office/school environments or for environments with limited PC usage.

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For a small business it is a very good value.

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• Windows PC deployments.
• Windows PC re-imaging.

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• User friendly- easy to setup and get running.
• Built in reports to improve and measure customer satisfaction.
• Always adding new features to enhance the product for the user.
• Support organization responds quickly to issues and questions.

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• USMT had issues with successfully capturing user states.
• MAC support, stopped supporting newer versions of MAC OS. No APFS support.

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• The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
• Text box section on the rating to have the option to tell why a low rating was given.

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The majority of the support reps I talk to on the phone are quick to respond and very helpful. They will take their time helping you with any case for the SDA and have any issues with it. They will help you build new boot environments or deployments if you get stuck or have a problem.

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Price and customer service.

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• Primarily saves us time for maintaining our computer labs.

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• Our company’s improved customer support response times and expert service has helped us make money.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info