Kalido Business Information Modeler vs. Zendesk Explore

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kalido Business Information Modeler
Score 7.0 out of 10
N/A
The Kalido Business Information Modeler is a business intelligence tool, from Magnitude Software (formerly Kalido, rebranded after that company's merger with Noetix).N/A
Zendesk Explore
Score 7.9 out of 10
N/A
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
Pricing
Kalido Business Information ModelerZendesk Explore
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Kalido Business Information ModelerZendesk Explore
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Kalido Business Information ModelerZendesk Explore
Top Pros
Top Cons
Features
Kalido Business Information ModelerZendesk Explore
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
Kalido Business Information Modeler
8.0
1 Ratings
1% below category average
Zendesk Explore
8.5
9 Ratings
5% above category average
Drill-down analysis8.01 Ratings9.59 Ratings
Formatting capabilities00 Ratings9.09 Ratings
Integration with R or other statistical packages00 Ratings5.65 Ratings
Report sharing and collaboration00 Ratings10.09 Ratings
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
Kalido Business Information Modeler
-
Ratings
Zendesk Explore
9.0
9 Ratings
10% above category average
Pixel Perfect reports00 Ratings7.15 Ratings
Customizable dashboards00 Ratings10.09 Ratings
Report Formatting Templates00 Ratings10.07 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
Kalido Business Information Modeler
-
Ratings
Zendesk Explore
8.6
9 Ratings
3% above category average
Publish to Web00 Ratings7.76 Ratings
Publish to PDF00 Ratings9.07 Ratings
Report Versioning00 Ratings9.03 Ratings
Report Delivery Scheduling00 Ratings9.07 Ratings
Delivery to Remote Servers00 Ratings8.54 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
Kalido Business Information Modeler
-
Ratings
Zendesk Explore
7.7
7 Ratings
4% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings7.46 Ratings
Location Analytics / Geographic Visualization00 Ratings7.66 Ratings
Predictive Analytics00 Ratings6.45 Ratings
Pattern Recognition and Data Mining00 Ratings9.43 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
Kalido Business Information Modeler
-
Ratings
Zendesk Explore
9.2
9 Ratings
8% above category average
Multi-User Support (named login)00 Ratings9.58 Ratings
Role-Based Security Model00 Ratings9.59 Ratings
Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.07 Ratings
Report-Level Access Control00 Ratings9.04 Ratings
Single Sign-On (SSO)00 Ratings10.07 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
Kalido Business Information Modeler
-
Ratings
Zendesk Explore
8.1
7 Ratings
2% above category average
Responsive Design for Web Access00 Ratings6.85 Ratings
Mobile Application00 Ratings8.42 Ratings
Dashboard / Report / Visualization Interactivity on Mobile00 Ratings9.06 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
Kalido Business Information Modeler
-
Ratings
Zendesk Explore
6.3
4 Ratings
22% below category average
REST API00 Ratings6.14 Ratings
Javascript API00 Ratings6.33 Ratings
iFrames00 Ratings6.03 Ratings
Java API00 Ratings5.93 Ratings
Themeable User Interface (UI)00 Ratings6.63 Ratings
Customizable Platform (Open Source)00 Ratings7.02 Ratings
Best Alternatives
Kalido Business Information ModelerZendesk Explore
Small Businesses
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Score 9.0 out of 10
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Medium-sized Companies
Reveal
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Score 10.0 out of 10
Reveal
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Score 10.0 out of 10
Enterprises
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Score 9.7 out of 10
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Score 9.7 out of 10
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User Ratings
Kalido Business Information ModelerZendesk Explore
Likelihood to Recommend
7.0
(1 ratings)
9.4
(9 ratings)
Usability
-
(0 ratings)
10.0
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
Kalido Business Information ModelerZendesk Explore
Likelihood to Recommend
Magnitude Software, Inc.
Suitability depends on your business model.
Read full review
Zendesk
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
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Pros
Magnitude Software, Inc.
  • Kalido has developed a data security and privacy manual for its personnel that is easy to understand and that provides direct guidance with respect to security requirements, including requirements related to support services to Kalido customers.
  • Flexible master data modeling
  • Kalido clearly establishes in its policy documents that Customer Database Information (CDI) is confidential information that must beprotected, and sets forth specific requirements for handling of CDI including encryption during electronic transmission and storage, as well as other controls.
Read full review
Zendesk
  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
Read full review
Cons
Magnitude Software, Inc.
  • Multiple rows, linked by pointers that makes data difficult to read. Could be structured in columns in a table.
  • Kalido indicated in its survey response that it does not formally employ a standard configuration for its workstation builds, and/or it does not periodically review systems for deviations from the standard configuration. The Kalido DSP Manual indicates that Kalido does use a system security agent to maintain patches and anti-malware defense.
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Zendesk
  • Flexibility: the platform is somewhat limited for the creation of "non-standard" metrics
  • It is complicated to create dashboards with no previous Zendesk Explore knowledge
  • The reliability of Zendesk Explore has not been great: we had at least 5 situations when the dashboard was not showing data and had to approach Customer service for support
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Usability
Magnitude Software, Inc.
No answers on this topic
Zendesk
As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
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Support Rating
Magnitude Software, Inc.
No answers on this topic
Zendesk
Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
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Alternatives Considered
Magnitude Software, Inc.
No answers on this topic
Zendesk
Zendesk Explore is more user friendly and the software plus maintenance cost is less. The report section is more detailed and no lag while creating report for a large data source. The report segments and formats are editable which make it more convenient to make a report according to a requirement for an individual.
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Return on Investment
Magnitude Software, Inc.
No answers on this topic
Zendesk
  • Money saved due to proper staffing.
  • Happier Staff- proper staffing ensures no one is overworked.
  • Ability to quickly pinpoint where issues are and why.
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