1 Rating
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Score 7 out of 100
27 Ratings
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Score 7.4 out of 100

Feature Set Ratings

  • Zendesk Explore ranks higher in 1 feature set: Ad-hoc Reporting

Ad-hoc Reporting

8.0

Kalido Business Information Modeler

80%
9.8

Zendesk Explore

98%
Zendesk Explore ranks higher in 4/4 features

Drill-down analysis

8.0
80%
1 Rating
10.0
100%
5 Ratings

Formatting capabilities

N/A
0 Ratings
10.0
100%
5 Ratings

Integration with R or other statistical packages

N/A
0 Ratings
10.0
100%
2 Ratings

Report sharing and collaboration

N/A
0 Ratings
9.2
92%
5 Ratings

BI Standard Reporting

Kalido Business Information Modeler

Feature Set Not Supported
N/A
9.0

Zendesk Explore

90%
Zendesk Explore ranks higher in 3/3 features

Pixel Perfect reports

N/A
0 Ratings
8.8
88%
2 Ratings

Customizable dashboards

N/A
0 Ratings
10.0
100%
5 Ratings

Report Formatting Templates

N/A
0 Ratings
8.3
83%
3 Ratings

Report Output and Scheduling

Kalido Business Information Modeler

Feature Set Not Supported
N/A
6.7

Zendesk Explore

67%
Zendesk Explore ranks higher in 4/4 features

Publish to Web

N/A
0 Ratings
7.0
70%
3 Ratings

Publish to PDF

N/A
0 Ratings
7.5
75%
4 Ratings

Report Versioning

N/A
0 Ratings
4.0
40%
1 Rating

Report Delivery Scheduling

N/A
0 Ratings
8.3
83%
4 Ratings

Data Discovery and Visualization

Kalido Business Information Modeler

Feature Set Not Supported
N/A
9.2

Zendesk Explore

92%
Zendesk Explore ranks higher in 3/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

N/A
0 Ratings
10.0
100%
3 Ratings

Location Analytics / Geographic Visualization

N/A
0 Ratings
8.7
87%
3 Ratings

Predictive Analytics

N/A
0 Ratings
8.7
87%
2 Ratings

Access Control and Security

Kalido Business Information Modeler

Feature Set Not Supported
N/A
8.8

Zendesk Explore

88%
Zendesk Explore ranks higher in 4/4 features

Multi-User Support (named login)

N/A
0 Ratings
10.0
100%
4 Ratings

Role-Based Security Model

N/A
0 Ratings
7.5
75%
5 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

N/A
0 Ratings
8.7
87%
4 Ratings

Single Sign-On (SSO)

N/A
0 Ratings
8.8
88%
5 Ratings

Mobile Capabilities

Kalido Business Information Modeler

Feature Set Not Supported
N/A
5.6

Zendesk Explore

56%
Zendesk Explore ranks higher in 2/2 features

Responsive Design for Web Access

N/A
0 Ratings
7.0
70%
1 Rating

Dashboard / Report / Visualization Interactivity on Mobile

N/A
0 Ratings
4.2
42%
3 Ratings

Application Program Interfaces (APIs) / Embedding

Kalido Business Information Modeler

Feature Set Not Supported
N/A
10.0

Zendesk Explore

100%
Zendesk Explore ranks higher in 1/1 features

REST API

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • Zendesk Explore is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Kalido Business Information Modeler

70%
1 Rating
7.4

Zendesk Explore

74%
5 Ratings

Usability

Kalido Business Information Modeler

N/A
0 Ratings
10.0

Zendesk Explore

100%
2 Ratings

Support Rating

Kalido Business Information Modeler

N/A
0 Ratings
10.0

Zendesk Explore

100%
2 Ratings

Likelihood to Recommend

Magnitude Software, Inc.

Suitability depends on your business model.
Read full review

Zendesk

Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
Read full review

Pros

Magnitude Software, Inc.

  • Kalido has developed a data security and privacy manual for its personnel that is easy to understand and that provides direct guidance with respect to security requirements, including requirements related to support services to Kalido customers.
  • Flexible master data modeling
  • Kalido clearly establishes in its policy documents that Customer Database Information (CDI) is confidential information that must beprotected, and sets forth specific requirements for handling of CDI including encryption during electronic transmission and storage, as well as other controls.
Read full review

Zendesk

  • As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
  • I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
  • Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
Read full review

Cons

Magnitude Software, Inc.

  • Multiple rows, linked by pointers that makes data difficult to read. Could be structured in columns in a table.
  • Kalido indicated in its survey response that it does not formally employ a standard configuration for its workstation builds, and/or it does not periodically review systems for deviations from the standard configuration. The Kalido DSP Manual indicates that Kalido does use a system security agent to maintain patches and anti-malware defense.
Read full review

Zendesk

  • More detailed pieces of training on where to find datasets/queries.
  • Have demo reports to do live trainings; instead of watching videos.
  • Have a key as to what all of the datasets mean.
  • Have a pop-up that analyzes the data "looks like your csat dropped this week!" etc...
Read full review

Pricing Details

Kalido Business Information Modeler

Starting Price

Editions & Modules

Kalido Business Information Modeler editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Zendesk Explore

    Starting Price

    Editions & Modules

    Zendesk Explore editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Magnitude Software, Inc.

      No answers on this topic

      Zendesk

      As previously mentioned, Zendesk Explore is easy to use. There are lots of materials in Zendesk Community. In addition, the live support will also help a lot in learning Zendesk Explore, especially for beginners. Zendesk Explore might be difficult at first to learn, but anyone could learn it in just 7 days. Once the fundamentals are locked in, moving from that place to becoming an amateur at Zendesk Explore is extremely easy. Lastly, if you know basic coding and SQL, you can be a pro at it already.
      Read full review

      Support Rating

      Magnitude Software, Inc.

      No answers on this topic

      Zendesk

      Support for all of Zendesk has exceeding my expectations. This company will always get a 10 out of 10 in my book. Any question you have they make sure you have the answer plus a step-by-step guide on how to do each step so you are set up for success!
      Read full review

      Alternatives Considered

      Magnitude Software, Inc.

      No answers on this topic

      Zendesk

      For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
      Read full review

      Return on Investment

      Magnitude Software, Inc.

      No answers on this topic

      Zendesk

      • Identify surge ticket periods which help planning.
      • Identify CSAT Trend and use the data to improve customer satisfaction.
      • Identify SLA Trend and use the data to reduce turnaround time.
      • Identify 1-Touch % and use the data to improve response.
      Read full review

      Add comparison