Khoros CX Insights vs. MaritzCX

Khoros CX Insights

MaritzCX

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Khoros CX Insights	Score 8.7 out of 10	N/A	Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand.	N/A
MaritzCX	Score 7.0 out of 10	N/A	N/A	N/A

Pricing

Khoros CX Insights

MaritzCX

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Khoros CX Insights	MaritzCX
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Khoros CX Insights	MaritzCX
Top Pros	Pro Self help	Pro Detailed reports Pro Ability to save Pro Easy to use
Top Cons	Minus Web pages	Minus Ability to customize

Features

Khoros CX Insights

MaritzCX

Survey Format & Appearance

Comparison of Survey Format & Appearance features of Product A and Product B
	Khoros CX Insights - Ratings	MaritzCX 6.0 1 Ratings 26% below category average
Survey templates	00 Ratings	7.01 Ratings
Themes	00 Ratings	6.01 Ratings
Custom logo/branding	00 Ratings	5.01 Ratings

Survey Content

Comparison of Survey Content features of Product A and Product B
	Khoros CX Insights - Ratings	MaritzCX 8.0 1 Ratings 7% below category average
Changes to live survey	00 Ratings	6.01 Ratings
Question design help	00 Ratings	9.01 Ratings
Multiple question types	00 Ratings	9.01 Ratings

Survey Logic

Comparison of Survey Logic features of Product A and Product B
	Khoros CX Insights - Ratings	MaritzCX 7.0 1 Ratings 17% below category average
Survey logic flexibility	00 Ratings	7.01 Ratings

Survey Reporting & Analytics

Comparison of Survey Reporting & Analytics features of Product A and Product B
	Khoros CX Insights - Ratings	MaritzCX 6.8 1 Ratings 19% below category average
Response tracking	00 Ratings	8.01 Ratings
Data export	00 Ratings	5.01 Ratings
Standard reports	00 Ratings	8.01 Ratings
Custom reports	00 Ratings	5.01 Ratings
Analytics	00 Ratings	8.01 Ratings

Survey Administration & Security

Comparison of Survey Administration & Security features of Product A and Product B
	Khoros CX Insights - Ratings	MaritzCX 7.0 1 Ratings 18% below category average
Access controls	00 Ratings	5.01 Ratings
Compliance	00 Ratings	9.01 Ratings

Survey Distribution

Comparison of Survey Distribution features of Product A and Product B
	Khoros CX Insights - Ratings	MaritzCX 5.0 1 Ratings 47% below category average
Respondent restrictions	00 Ratings	5.01 Ratings

Best Alternatives
	Khoros CX Insights	MaritzCX
Small Businesses	Sogolytics Score 8.9 out of 10	Square 9 Softworks Score 9.7 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	Qualaroo Score 6.7 out of 10
Enterprises	Quadient Inspire Score 9.4 out of 10	Medallia Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Khoros CX Insights	MaritzCX
Likelihood to Recommend	7.3 (1 ratings)	8.0 (1 ratings)

User Testimonials
	Khoros CX Insights	MaritzCX
Likelihood to Recommend	Khoros (Formerly Spredfast + Lithium) There are many ways in which to see information and this is great, the issue is the quality of the information. We are lacking sources. Everything is biased to Twitter and this does not portray a reasonable amount of information to make decisions. Incentivized Verified User Anonymous Read full review	MaritzCX I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works. Incentivized Kate Burk Marketing Coordinator Read full review
Pros	Khoros (Formerly Spredfast + Lithium) No answers on this topic	MaritzCX Easy to use format (not HTML coding knowledge required) Detailed reports Ability to save and re-use same themes and surveys Incentivized Kate Burk Marketing Coordinator Read full review
Cons	Khoros (Formerly Spredfast + Lithium) Getting info from LinkedIn. Getting info from web pages. Getting info from newspapers and other articles. Getting info from more platforms. Incentivized Verified User Anonymous Read full review	MaritzCX Ability to customize look of survey limited Some reports in CSV were a mess to fix up Support seemed limited Incentivized Kate Burk Marketing Coordinator Read full review
Alternatives Considered	Khoros (Formerly Spredfast + Lithium) Khoros is missing to analyze more sources for information. Search bar is great. Incentivized Verified User Anonymous Read full review	MaritzCX MaritzCX was actually to only survey software I have used. No comparison to describe in this section Incentivized Kate Burk Marketing Coordinator Read full review
Return on Investment	Khoros (Formerly Spredfast + Lithium) No answers on this topic	MaritzCX Saved our department from needing to purchase additional event software I was not responsible for actual purchase of MaritzCX Incentivized Kate Burk Marketing Coordinator Read full review
ScreenShots	Khoros CX Insights Screenshots