TrustRadius

Khoros CX Insights vs. MaritzCX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Khoros CX Insights
Score 9.0 out of 10
N/A
Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand.N/A
MaritzCX
Score 7.0 out of 10
N/A
N/AN/A
Pricing
Khoros CX InsightsMaritzCX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Khoros CX InsightsMaritzCX
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Khoros CX InsightsMaritzCX
Top Pros
Top Cons
Features
Khoros CX InsightsMaritzCX
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Khoros CX Insights
-
Ratings
MaritzCX
6.0
1 Ratings
28% below category average
Survey templates00 Ratings7.01 Ratings
Themes00 Ratings6.01 Ratings
Custom logo/branding00 Ratings5.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Khoros CX Insights
-
Ratings
MaritzCX
8.0
1 Ratings
7% below category average
Changes to live survey00 Ratings6.01 Ratings
Question design help00 Ratings9.01 Ratings
Multiple question types00 Ratings9.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Khoros CX Insights
-
Ratings
MaritzCX
7.0
1 Ratings
16% below category average
Survey logic flexibility00 Ratings7.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Khoros CX Insights
-
Ratings
MaritzCX
6.8
1 Ratings
19% below category average
Response tracking00 Ratings8.01 Ratings
Data export00 Ratings5.01 Ratings
Standard reports00 Ratings8.01 Ratings
Custom reports00 Ratings5.01 Ratings
Analytics00 Ratings8.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Khoros CX Insights
-
Ratings
MaritzCX
7.0
1 Ratings
22% below category average
Access controls00 Ratings5.01 Ratings
Compliance00 Ratings9.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Khoros CX Insights
-
Ratings
MaritzCX
5.0
1 Ratings
49% below category average
Respondent restrictions00 Ratings5.01 Ratings
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User Ratings
Khoros CX InsightsMaritzCX
Likelihood to Recommend
7.3
(1 ratings)
8.0
(1 ratings)
User Testimonials
Khoros CX InsightsMaritzCX
Likelihood to Recommend
Khoros (Formerly Spredfast + Lithium)
There are many ways in which to see information and this is great, the issue is the quality of the information. We are lacking sources. Everything is biased to Twitter and this does not portray a reasonable amount of information to make decisions.
Verified User
Anonymous
Read full review
MaritzCX
I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
Kate Burk | TrustRadius Reviewer
Kate Burk
Marketing Coordinator
Read full review
Pros
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
MaritzCX
  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
Kate Burk | TrustRadius Reviewer
Kate Burk
Marketing Coordinator
Read full review
Cons
Khoros (Formerly Spredfast + Lithium)
  • Getting info from LinkedIn.
  • Getting info from web pages.
  • Getting info from newspapers and other articles.
  • Getting info from more platforms.
Verified User
Anonymous
Read full review
MaritzCX
  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
Kate Burk | TrustRadius Reviewer
Kate Burk
Marketing Coordinator
Read full review
Alternatives Considered
Khoros (Formerly Spredfast + Lithium)
Khoros is missing to analyze more sources for information. Search bar is great.
Verified User
Anonymous
Read full review
MaritzCX
MaritzCX was actually to only survey software I have used. No comparison to describe in this section
Kate Burk | TrustRadius Reviewer
Kate Burk
Marketing Coordinator
Read full review
Return on Investment
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
MaritzCX
  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
Kate Burk | TrustRadius Reviewer
Kate Burk
Marketing Coordinator
Read full review
ScreenShots

Khoros CX Insights Screenshots

Screenshot of An omnichannel customer experienceScreenshot of CX InsightsScreenshot of Discovery Topbox AI