TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Khoros CX Insights

    Score9 out of 10
    N/AKhoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand.N/A

    Stratifyd

    Score8.2 out of 10
    N/AStratifyd enables companies to capture customer sentiment for every interaction and turn it into actionable business intelligence within an executive-level dashboard. The vendor says companies worldwide use Stratifyd to improve customer experiences, increase customer acquisition and retention, build better products, and drive revenue. Stratifyd is an AI platform that predicts human intent by analyzing structured and unstructured data from…N/A
    Pricing
    Khoros CX InsightsStratifyd
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Khoros CX InsightsStratifyd
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Best Alternatives
    Khoros CX InsightsStratifyd
    Small Businesses
    MindTouch
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    Medium-sized Companies
    Sogolytics
    Score9 out of 10
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    Enterprises
    Medallia
    Score8.9 out of 10
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    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Khoros CX InsightsStratifyd
    Likelihood to Recommend
    7.3
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Khoros CX InsightsStratifyd
    Likelihood to Recommend
    Khoros (Formerly Spredfast + Lithium)
    There are many ways in which to see information and this is great, the issue is the quality of the information. We are lacking sources. Everything is biased to Twitter and this does not portray a reasonable amount of information to make decisions.
    Incentivized
    Read full review
    Stratifyd, Inc.
    Organizing the data sets is easy and logical. Slicing and dicing of data functionality can be easily performed and is intuitive. Possibility to perform multiple analysis with a single dataset. Data can be easily adjusted even for a non-technical person. Easy navigation. Adjusting of datasets is very intuitive and quickly.
    Incentivized
    Read full review
    Pros
    Khoros (Formerly Spredfast + Lithium)
    No answers on this topic
    Stratifyd, Inc.
    • Topic generation
    • Customizing process flows
    • Slice & dice data
    Incentivized
    Read full review
    Cons
    Khoros (Formerly Spredfast + Lithium)
    • Getting info from LinkedIn.
    • Getting info from web pages.
    • Getting info from newspapers and other articles.
    • Getting info from more platforms.
    Incentivized
    Read full review
    Stratifyd, Inc.
    • User interface
    • Text analytics
    • Segmentation setup
    Incentivized
    Read full review
    Alternatives Considered
    Khoros (Formerly Spredfast + Lithium)
    Khoros is missing to analyze more sources for information. Search bar is great.
    Incentivized
    Read full review
    Stratifyd, Inc.
    No answers on this topic
    Return on Investment
    Khoros (Formerly Spredfast + Lithium)
    No answers on this topic
    Stratifyd, Inc.
    • Multiple analysis
    • Slice & dice of data
    • Customizing data models
    Incentivized
    Read full review
    ScreenShots

    Khoros CX Insights Screenshots

    Screenshot of An omnichannel customer experienceScreenshot of CX InsightsScreenshot of Discovery Topbox AI

    Stratifyd Screenshots

    Product screenshot