Khoros CX Insights vs. Verint Knowledge Management
Khoros CX Insights vs. Verint Knowledge Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros CX Insights | N/A | Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand. | N/A | |
Verint Knowledge Management | N/A | Verint Knowledge Management aim to help agents find and share the information needed to answer both customer inquiries and questions they may have themselves. The solution helps ensure the answers agents access are consistent, up to date, and easily accessible. | N/A |
Khoros CX Insights | Verint Knowledge Management | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Khoros CX Insights | Verint Knowledge Management | |
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Top Pros |
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Top Cons |
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Khoros CX Insights | Verint Knowledge Management | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Notion Score 8.8 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros CX Insights | Verint Knowledge Management | |
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Likelihood to Recommend | 7.3 (1 ratings) | 8.4 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (2 ratings) |
Usability | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 9.1 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
Khoros CX Insights | Verint Knowledge Management | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | Verint |
Pros | Khoros (Formerly Spredfast + Lithium) No answers on this topic | Verint |
Cons | Khoros (Formerly Spredfast + Lithium) | Verint |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) No answers on this topic | Verint |
Usability | Khoros (Formerly Spredfast + Lithium) No answers on this topic | Verint |
Support Rating | Khoros (Formerly Spredfast + Lithium) No answers on this topic | Verint |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) No answers on this topic | Verint |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | Verint |
Return on Investment | Khoros (Formerly Spredfast + Lithium) No answers on this topic | Verint |
ScreenShots | Khoros CX Insights Screenshots | Verint Knowledge Management Screenshots |