Verint Knowledge Management
April 09, 2025

Verint Knowledge Management

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Verint Knowledge Management

We use Verint Knowledge Management as an enterprise-wide KM solution for client and end-user content. Information spans many areas of the healthcare discipline and allows our resources to assist clients and callers in solving department- and platform-specific issues. It also allows for self-service with helpful how-to documents, processes, and procedures.

Pros

  • Search and filter capabilities
  • generative AI options
  • widgets and bookmarking options

Cons

  • end-user subscriptions
  • custom and/or out-of-application notifications
  • content subscriptions (not yet available and a much-needed feature for our users)
  • Audit and legal record - version history and traceability keep us in alignment with audits and legal holds
  • Ability to support diverse clients with appropriate security and segregation
  • A centralized 'source of truth' for clients and end-users alike
Verint KM has many features that - when used the 'right way' can expedite search, content usage, and maintenance. Unfortunately, not all end users want to be bothered with 'the right way' and are looking for simplistic and predictive options (which any KM solution would be hard-pressed to deliver).

Do you think Verint Knowledge Management delivers good value for the price?

Yes

Are you happy with Verint Knowledge Management's feature set?

Yes

Did Verint Knowledge Management live up to sales and marketing promises?

Yes

Did implementation of Verint Knowledge Management go as expected?

No

Would you buy Verint Knowledge Management again?

Yes

Verint KM is well-suited for informational materials, desk level procedures, reference information, and other materials suitable for any large-scale knowledge management application.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 10 months ago
    Hi there thank you for your review of Verint Knowledge Management Were pleased to hear that our solution has been effective in providing search and filter capabilities generative AI options and widgets and bookmarking features. Your positive feedback on the centralized source of truth and support for diverse clients is greatly appreciated. We also value your input on areas for improvement such as end-user subscriptions and custom notifications. We are continuously working on our solutions and processes to ensure they meet your needs. Feel free to update this review any time in the future to reflect on your latest experiences. Keep up the great work Cheers

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