Klaus vs. Verint Workforce Engagement (discontinued)
Klaus vs. Verint Workforce Engagement (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Klaus | N/A | High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°… | $0 Up to 10 conversation reviews per week | |
Verint Workforce Engagement (discontinued) | N/A | Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued. | N/A |
Klaus | Verint Workforce Engagement (discontinued) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews | — | ||||||||||||||
More Pricing Information |
Klaus | Verint Workforce Engagement (discontinued) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Klaus | Verint Workforce Engagement (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Klaus | Verint Workforce Engagement (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 8.5 (11 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (8 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (1 ratings) |
Klaus | Verint Workforce Engagement (discontinued) | |
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Likelihood to Recommend | Klaus No answers on this topic | Verint |
Pros | Klaus No answers on this topic | Verint |
Cons | Klaus No answers on this topic | Verint |
Likelihood to Renew | Klaus No answers on this topic | Verint |
Usability | Klaus No answers on this topic | Verint |
Support Rating | Klaus No answers on this topic | Verint |
Implementation Rating | Klaus No answers on this topic | Verint |
Alternatives Considered | Klaus No answers on this topic | Verint |
Return on Investment | Klaus No answers on this topic | Verint |
ScreenShots | Klaus Screenshots |