konectar vs. Rapport Originations, from Solifi

konectar has been a great tool to connect with HCP's during the pandemic time as we were not able to meet with them face to face. It was extremely important to use an application that is easy and compliant as well as cost effective. konectar VEP has served all the purpose. Great work!!

Rapport works great when used directly with AVImark for patient communication logs. Other systems do not integrate well and you have to copy and paste text message conversations into the patient's chart. Rapport works great for appointment confirmations and automated reminders. Text messages with links to our online forms that get sent with appointment confirmations have reduced the amount of paperwork being completed in the hospital, speeding up the exam times. Rapport does not work well for longer text messages / conversations. The dashboard is hard to view what messages have already been read and responded too, as you have delete conversations on every individual computer. The character limit for text messages also makes messaging annoying for clients to receive multiple texts, and they are not always in order. Scheduling appointments from a client's perspective is also more difficult than with other platforms we have used. It is hard to find the app and get the account set up for a lot of people.

Incentivized

• Robust.
• High Quality video conference.
• Screenshare.
• No plug in or apps required.
• Easy to use.
• High quality audio.
• Quick user adoption.

• Being able to have an unlimited number of message templates (others do not)
• Linking text/email/phone communications directly into the patient's chart in Avimark
• Appointment confirmations and reminders

Incentivized

• Text messaging dashboard
• Text character limits
• Layout / design

Incentivized

It is one of the best platforms and is really easy to use. konectar VEP has been an excellent tool for internal meetings and external meetings as well. Since it has automated interactions, it becomes less work for our team not to take notes. It also has the recording feature so we have all the information needed all the time.

Support is available anytime. [It has] all the cool features we need and also very easy to use. We have never faced any difficulty or problem from the day we started using the application. The screen share and the recording features work so smoothly. konectar VEP has been a great savior especially during the pandemic.

We evaluated several vendors who could provide a robust and compliant virtual engagement platform. konectar VEP impressed us with a lot of different features we needed. We wanted a robust, compliant, cost effective, easy to use application. There are no add ons or plugins for konectar. It works with a single click and provides all the necessary features.

The closest match to Rapport we have used in the past is PetDesk (not an option above). We chose to switch to Rapport because we had limited templates with PetDesk and the communications were not directly entered into the patient's chart with that platform

Incentivized

• No travel required.
• Cost effective.
• Easy adoption.
• No IT overheads.

• Reduced lobby wait times (forms being completed prior to check in after being automatically texted to client) > better service to clients
• Increase in in-house pharmacy purchases: texting clients links to our own online store when we receive faxed prescription requests
• Slightly cheaper than previous client communication system

Incentivized