LabVantage vs. Thermo Fisher Watson LIMS

Probably better suited for true lab users. It is less suited for managing data requests. Most departments in our organization have abandoned allowing customers to enter their own requests because it is too complex and cumbersome.

Incentivized

Globally, the system is not very well suited. Lack of appropriate interfaces for instrument detectors is a good example. Watson lims can maintain sample traceability correctly however, it is clearly not designed for high throughput sample analysis. Our laboratory global efficiency significantly decreased upon Watson Lims implementation. New ''Analytical samples'' functionality was now well designed and have a lot of limitations. The Software validation provided and executed by the vendor is weak and showed major execution error also with poor documentation practice. Very disappointing.

Incentivized

• Worked very closely with us on developing the Statement of Work and provided us with a very good roadmap
• Programmers completed the changes and improvements on time.
• The contact for issues that arise on a daily bases is able to work with our people in a very professional basis.

Incentivized

• The concept of Master assay and study assay is interesting.
• The security management can not be considered as an innovation but works correctly.

Incentivized

• The currently LIMS system is web based. Unless you have java programmers on staff that can create new 'workflows', you will pay for the enhanced functionality

Incentivized

• Watson have a lot of things to improve. The software has a old user interface absolutely not up to the current software standard. The backend is even worst.
• The software has a old user interface absolutely not up to the current software standard. The backend is even worst. The system crash regularly.
• The licensing service do not works properly, half of the time we need to restart the licensing server to provide access to new users.
• The process that needs to be used to allow samples analysis a result reporting is rigid and clearly not enough flexible.
• Multiple excel macro were internally created to cover aspect not supported by the software.
• Interface between Thermo Fisher Watson Lims and Thermo Fisher Q Exactive instrument do not works. Watson Lims cannot interface neither with current version of WinNonLin software. This is a major lack.

Incentivized

Support is not reactive and is slow. Support has difficulty recognizing and admitting software bugs when reported by the client

Incentivized

We didn’t really have choice to use any other system. We probably would be able to better serve our customers with an issue tracking or help desk system.

Incentivized

The only reason to have selected Watson lims software is for its (overestimated!) credibility in the industry.

Incentivized

• The system has freed up chemists' time and effectively helped us to grow 12% per year over the past 3 years without adding a chemist FTE

Incentivized

• The only positive impact is for client facing. Watson lims is well known in the industry and the purchase of this software increase the credibility of our organization.
• The ROI is a disaster. First: The cost of the software is significantly to high, the user licences cost also contribute in the ROI disaster. Second: The implementation of watson lims significantly decrease our laboratory efficiency.

Incentivized