Larksuite vs. Zendesk Guide

On my experience, I did not experience any issue when using this tool. Simply because it is a perfect tool and easy to use. You just need to log in your working email and you can now use it. You can message all of the employees on the company Larksuite.

In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees

Incentivized

• Employee Intranet
• Video Conferencing
• Document Creation
• Knowledge base

Incentivized

• They give us ability to control the whole frontend of the Communities by giving us access to manipulate HTML (in HBS file), CSS and JS
• They give handlebars templating engine in backend which helps us to show various listing rendered through server side without having need to implement client side rendering of the listing and features.
• They provide us dynamic content fields, which can be useful for mapping categories or storing category and topic IDs so we don't need to hard code IDs in Sandbox and Production separately.

Incentivized

• To automatically delete accounts of the resigned employees
• Detect Harmful files that may harm the user

Incentivized

• Formatting according to our brand guidelines can be tricky
• Reporting metrics are lacking
• The user interface can be confusing
• Their support team takes a long time to respond
• They have comments open on their KB articles, but almost noone responds, which is frustrating.

Incentivized

We will use this product and we don't have plan to change since this is a perfect tool

I rate this perfect simply because we use this everyday and this is very helpful. Without this tool I can't imagine how we can communicate to each other and how we can resolve every concern/issue that we cater everyday on our job. This is the tool we use to communicate and endorse specific concern.

The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again

Incentivized

I selected Larksuite simply because even you don't have laptop or desktop you can simply install this app through google or apple store and you just need to log in using your working email. You will now access and use every feature on this app. You can also watch and play videos.

It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication whether in the office or in the home of the agent.

Incentivized

• The quality of communicator is way easier by the help of Larksuite
• Larksuite plays the most important role in our company since by Larksuite we our being notified if there are updates we need to check

Incentivized

• We used it for multiple customer so we can say ROI of Zendesk Guide is very competitive.
• Zendesk meet[s] most of the business objective[s], which suits [a]s best product among its competitor.
• I highly recommend to use Zendesk for knowledge base and tickets and agents.

Incentivized