Layerise vs. Retainly

In today’s market, consumer brands with physical products are increasingly seeking innovative ways to engage digitally with their customers. A digital engagement platform is essential for providing interactive customer support and fostering brand loyalty. However, if your brand is in a growth phase and aiming to scale its customer service operations, in my opinion, it may be worth reevaluating the effectiveness of Layerise for this purpose. We found that while Layerise promises a suite of tools designed to digitize customer engagement, the platform may not be well-suited for brands at a scaling stage. In our experience, the features that seemed promising for individualized customer support do not always translate well when applied to a larger customer base. The complexities and nuances of scaling demand robust, flexible, and highly responsive tools, which, in our experience, Layerise has not consistently provided.

Retainly allowed me to take customer engagement to the next level. I felt an advantage of its low-code functionality, user-friendliness, intuitive automation, and pre-built integrations with a range of other marketing tools. I saw a noticeable difference in my marketing performance and customer retention results after almost 2 months of usage. As a marketer, I managed to automate heavy manual effort to run marketing my campaigns.

• User interface
• Initial execution
• Scrappy

• Segments creation
• Workflow creation
• Workspace creation

• Better customer service
• Better site reliability
• Sticking to company vision

• Analytics can be improved

Retainly has a unique and better workflow creation process.

• 0 additional agents needed due to Layerise

• Set - up automated workflow sequences across the customer journey
• Less manual intervention to manage campaign
• 15 % Reduce of drop-offs in the customer experience