TrustRadius: an HG Insights company

LevelBlue Managed Security Services vs. Protiviti

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LevelBlue Managed Security Services

    Score10 out of 10
    N/ALevelBlue Managed Security Services, including the former Trustwave Managed Detection and Response (MDR) is a rapid threat detection and response service where experts identify, investigate, and eliminate cyber threats.N/A

    Protiviti

    Score9 out of 10
    N/AProtiviti is a global consulting firm that delivers expertise and insights. Protiviti and its member firms provide clients with consulting and managed solutions in finance, technology, operations, data, analytics, governance, risk and internal audit through a network of more than 85 offices in over 25 countries.N/A
    Pricing
    LevelBlue Managed Security ServicesProtiviti
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LevelBlue Managed Security ServicesProtiviti
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    LevelBlue Managed Security ServicesProtiviti
    Likelihood to Recommend
    9.1
    (5 ratings)
    2.7
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    1.0
    (1 ratings)
    User Testimonials
    LevelBlue Managed Security ServicesProtiviti
    Likelihood to Recommend
    LevelBlue
    The company has become a true believer in Trustwave services because they ensured the solution we implemented addressed our specific requirements. Adopting this platform provided significant improvement in visibility with a user-friendly dashboard and now the company can take greater control internally when investigating an alert and analyzing data over time
    Incentivized
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    Protiviti
    If you have lots of audits and you need a license for every auditee, it will cost you a lot. It was good software maybe ten years ago, but it became outdated. Nowadays, there are many web applications using bootstrap to be responsive, and they should renew their software to be competitive.
    Incentivized
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    Pros
    LevelBlue
    • Manages and monitors traffic to provide security
    • Reports in timely manner on all incidents
    • Web portal access to review reports and suggestions
    Incentivized
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    Protiviti
    • Plenty of options to document our audits
    Incentivized
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    Cons
    LevelBlue
    • There is no option to include rules type functions, which would be very useful to save configuration time.
    • The support is not as helpful as I would like, nor its documentation.
    • A friendly graphical interface would be very well accepted.
    Incentivized
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    Protiviti
    • slow response
    • highly cost
    • awful interfaces
    • not responsive design
    • not customizable reports
    Incentivized
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    Support Rating
    LevelBlue
    No answers on this topic
    Protiviti
    The support it's remote, and it's awful, they have lots of errors when updating because of the old software they use. It's only available in English (we need Spanish), and they seem not to care about the client and their particular needs. For the cost, it represents I think it's not worthy.
    Incentivized
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    Alternatives Considered
    LevelBlue
    We have not really looked at other products.
    Incentivized
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    Protiviti
    SAP its easier to use.
    Incentivized
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    Return on Investment
    LevelBlue
    • Protects valuable data and defends against increasingly sophisticated threat actors
    • We have achieved increase in customer trust and distinguished the company from our main rival
    • Freed the company's roughly 10 employees to focus on expanding the business internationally
    Incentivized
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    Protiviti
    • Every time we create a user, we need a license, and it cost too much
    Incentivized
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