LexisNexis InterAction+ vs. TrackerRMS

LexisNexis InterAction+

TrackerRMS

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
LexisNexis InterAction+	Score 6.9 out of 10	N/A	LexisNexis InterAction is a fully-featuerd customer relationship management (CRM) software.	N/A
TrackerRMS	Score 9.0 out of 10	N/A	TrackerRMS is a cloud based CRM and recruitment software provider designed for companies and users from startups to enterprise level customers. Some key features include: Contact & Activity Management, Sales Lead & Opportunity Management, and Standard Reports & Dashboards.	N/A

Pricing

LexisNexis InterAction+

TrackerRMS

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
LexisNexis InterAction+	TrackerRMS
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

—

More Pricing Information

Community Pulse
	LexisNexis InterAction+	TrackerRMS
Top Pros	Pro Contact information	Pro Email campaign Pro Data analysis Pro Weekly and monthly
Top Cons	Minus Documentation is lacking Minus Date information Minus Windows app	Minus Provide accurate Minus Regularly updated Minus Bit outdated

Features

LexisNexis InterAction+

TrackerRMS

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	LexisNexis InterAction+ 5.1 1 Ratings 41% below category average	TrackerRMS - Ratings
Customer data management / contact management	8.01 Ratings	00 Ratings
Workflow management	3.01 Ratings	00 Ratings
Territory management	3.01 Ratings	00 Ratings
Opportunity management	5.01 Ratings	00 Ratings
Integration with email client (e.g., Outlook or Gmail)	8.01 Ratings	00 Ratings
Interaction tracking	3.01 Ratings	00 Ratings
Channel / partner relationship management	6.01 Ratings	00 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	LexisNexis InterAction+ 8.7 1 Ratings 14% above category average	TrackerRMS - Ratings
Case management	8.01 Ratings	00 Ratings
Call center management	9.01 Ratings	00 Ratings
Help desk management	9.01 Ratings	00 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	LexisNexis InterAction+ 8.0 1 Ratings 5% above category average	TrackerRMS - Ratings
Lead management	7.01 Ratings	00 Ratings
Email marketing	9.01 Ratings	00 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	LexisNexis InterAction+ 4.7 1 Ratings 47% below category average	TrackerRMS - Ratings
Task management	5.01 Ratings	00 Ratings
Billing and invoicing management	4.01 Ratings	00 Ratings
Reporting	5.01 Ratings	00 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	LexisNexis InterAction+ 4.3 1 Ratings 56% below category average	TrackerRMS - Ratings
Forecasting	4.01 Ratings	00 Ratings
Pipeline visualization	4.01 Ratings	00 Ratings
Customizable reports	5.01 Ratings	00 Ratings

Customization

Comparison of Customization features of Product A and Product B
	LexisNexis InterAction+ 4.3 1 Ratings 55% below category average	TrackerRMS - Ratings
Custom fields	4.01 Ratings	00 Ratings
Custom objects	4.01 Ratings	00 Ratings
Scripting environment	4.01 Ratings	00 Ratings
API for custom integration	5.01 Ratings	00 Ratings

Security

Comparison of Security features of Product A and Product B
	LexisNexis InterAction+ 8.0 1 Ratings 4% below category average	TrackerRMS - Ratings
Single sign-on capability	8.01 Ratings	00 Ratings
Role-based user permissions	8.01 Ratings	00 Ratings

Social CRM

Comparison of Social CRM features of Product A and Product B
	LexisNexis InterAction+ 4.5 1 Ratings 48% below category average	TrackerRMS - Ratings
Social data	4.01 Ratings	00 Ratings
Social engagement	5.01 Ratings	00 Ratings

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	LexisNexis InterAction+ 5.0 1 Ratings 36% below category average	TrackerRMS - Ratings
Marketing automation	5.01 Ratings	00 Ratings
Compensation management	5.01 Ratings	00 Ratings

Platform

Comparison of Platform features of Product A and Product B
	LexisNexis InterAction+ 5.0 1 Ratings 40% below category average	TrackerRMS - Ratings
Mobile access	5.01 Ratings	00 Ratings

Recruiting / ATS

Comparison of Recruiting / ATS features of Product A and Product B
	LexisNexis InterAction+ - Ratings	TrackerRMS 9.0 2 Ratings 13% above category average
Applicant Tracking	00 Ratings	9.02 Ratings

Best Alternatives
	LexisNexis InterAction+	TrackerRMS
Small Businesses	Salesmate Score 9.8 out of 10	Recruit CRM Score 9.3 out of 10
Medium-sized Companies	Creatio Score 9.3 out of 10	Paypro Workforce Management Score 9.6 out of 10
Enterprises	Creatio Score 9.3 out of 10	Vibe HCM Score 4.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	LexisNexis InterAction+	TrackerRMS
Likelihood to Recommend	6.0 (1 ratings)	9.0 (2 ratings)
Usability	- (0 ratings)	9.0 (2 ratings)
Support Rating	- (0 ratings)	10.0 (2 ratings)

User Testimonials
	LexisNexis InterAction+	TrackerRMS
Likelihood to Recommend	LexisNexis It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better. Incentivized Verified User Anonymous Read full review	TrackerRMS Honestly there is no weakness in TrackerRMS. We have great experience in using TrackerRMS Incentivized Verified User Anonymous Read full review
Pros	LexisNexis Collects contact information from incoming employees Synchronizes with Outlook contacts Separate interface for marketing and casual users Incentivized Verified User Anonymous Read full review	TrackerRMS Follow through with questions Resolve any issues that may arise Continuing to update their system Incentivized JM Julia Moneypenny Sr Executive Assistant Read full review
Cons	LexisNexis The Windows app for marketing could be more wizard driven and simpler Technical support documentation is lacking in up to date information Incentivized Verified User Anonymous Read full review	TrackerRMS Sometimes it sluggish Other then this everything is great We had great experience using TrackerRMS Incentivized Verified User Anonymous Read full review
Usability	LexisNexis No answers on this topic	TrackerRMS I find it easy to show people now to use all aspects of this software with our business. Incentivized JM Julia Moneypenny Sr Executive Assistant Read full review
Support Rating	LexisNexis No answers on this topic	TrackerRMS Great customer service Incentivized Verified User Anonymous Read full review
Alternatives Considered	LexisNexis No answers on this topic	TrackerRMS Allows for more detailed information to be listed on each entry. Incentivized JM Julia Moneypenny Sr Executive Assistant Read full review
Return on Investment	LexisNexis I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized. Incentivized Verified User Anonymous Read full review	TrackerRMS Cost effective Very efficient Incentivized Verified User Anonymous Read full review
ScreenShots