Lifesize CxEngage vs. TelebuHub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lifesize CxEngage
Score 7.8 out of 10
N/A
CxEngage is a cloud contact center solution designed to meet users' needs and work in their environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in-the-cloud’ platform to deliver unified visibility across voice, video, and digital channels. CxEngage is designed to just work anywhere, and to be implemented in a few days or weeks.
$85
per month per user
TelebuHub
Score 7.9 out of 10
N/A
TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat. When trying to contact a business, customers have certain expectations such as fast responses, personalized interactions, and timely solutions. TelebuHub is the solution to ensure that all these…N/A
Pricing
Lifesize CxEngageTelebuHub
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Lifesize CxEngageTelebuHub
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Lifesize CxEngageTelebuHub
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Lifesize CxEngageTelebuHub
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Lifesize CxEngage
6.9
2 Ratings
19% below category average
TelebuHub
9.6
3 Ratings
14% above category average
Agent dashboard7.31 Ratings10.03 Ratings
Outbound response7.31 Ratings9.53 Ratings
Call forwarding6.41 Ratings10.03 Ratings
Interactive voice response7.31 Ratings10.03 Ratings
REST APIs6.41 Ratings9.43 Ratings
Call tracking7.72 Ratings10.03 Ratings
Multichannel integration6.42 Ratings9.43 Ratings
CRM software integration6.41 Ratings9.53 Ratings
Validate callers00 Ratings9.53 Ratings
Click-to-call (CTC)00 Ratings9.53 Ratings
Warm transfer00 Ratings9.03 Ratings
Predictive dialing00 Ratings9.03 Ratings
Call scripts00 Ratings9.53 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Lifesize CxEngage
7.0
2 Ratings
16% below category average
TelebuHub
9.5
3 Ratings
14% above category average
Inbound call routing7.32 Ratings9.53 Ratings
Recording8.62 Ratings9.53 Ratings
Call analytics6.82 Ratings9.53 Ratings
Historical reporting5.92 Ratings10.03 Ratings
Live reporting6.42 Ratings9.03 Ratings
Customer interaction analytics7.31 Ratings9.53 Ratings
Quality management00 Ratings9.53 Ratings
Customer surveys00 Ratings9.43 Ratings
Best Alternatives
Lifesize CxEngageTelebuHub
Small Businesses
CloudTalk
CloudTalk
Score 9.3 out of 10
CloudTalk
CloudTalk
Score 9.3 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Lifesize CxEngageTelebuHub
Likelihood to Recommend
7.7
(2 ratings)
9.5
(3 ratings)
Implementation Rating
8.2
(2 ratings)
-
(0 ratings)
User Testimonials
Lifesize CxEngageTelebuHub
Likelihood to Recommend
Lifesize
CxEngage can handle some more complex flow options that other vendors don't seem to be able to do. The integration for voice calls with Salesforce is a huge plus. The integration of email support with Salesforce is a BIG miss. After fighting with it for a year, we finally just turned it off and use Salesforce Omnichannel for email support. Chat using Salesforce Live Agent worked fine enough.
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Telebu Communications
We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
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Pros
Lifesize
  • Great flexibility working with flow creation and editing
  • Great support staff
  • Good overall package for workforce management and quality monitoring
  • Integrates well with our tools.
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Telebu Communications
  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
Read full review
Cons
Lifesize
  • Stronger support and more reliable system for users not on a commercial network
  • Consumer friendly and intuitive reporting and dashboard tools. build canned reports
  • Reporting: Ability to get a combined SVL for all queues included on a report (now we manually calculate after exporting the report into excel). Same for all major data points (ASA, AHT, etc.)
  • Ability to include abandoned calls and an abandonment percentage which excludes short abandons on the Queue summary report. Now the report just shows total abandons and abandonment percentage so if we want to exclude short abandons we have to pull a separate report to find out how many calls abandoned in less than 10 seconds then calculate the "true abandoned number" (calls abandoned minus short abandons)
  • Ability to change what is considered a "short abandon" and then report on it. Right now the only option is the built in tracking of calls that abandoned in equal to or less than 10 seconds.
  • Ability to "save" an agents "default" skill profile so that any changes we make can be returned to "BAU" with a click of a button
  • quicker data/historical report retrieval
  • way to separate what we have listed as a queue name for reporting vs. what is used for the queue name in the "whisper" (the issue we had with WT queue naming conventions because we had to have the whisper be super precise)
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Telebu Communications
  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
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Implementation Rating
Lifesize
We implemented in 2018 and were only given 8 weeks to do it...as per the direction of our parent company at the time. Serenova at the time responded well and we were able to go Live within 8-weeks...albeit the product overall was a big change and had gaps in features over our previous contact management solution.
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Telebu Communications
No answers on this topic
Alternatives Considered
Lifesize
It's been too many years...I don't remember. Except in 2021 we looked briefly at Amazon and Salesforce call center offerings. Both were too basic at the time that even if we got a great deal on licensing (we are a Salesforce house for other things), we couldn't easily (or at all) do things like Callbacks and some of the more robust flow buildouts that we have in place today with Lifesize.
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Telebu Communications
No answers on this topic
Return on Investment
Lifesize
  • lower operational costs
  • improved agent productivity
  • improved flexibility in design and admin work
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Telebu Communications
  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
Read full review
ScreenShots

Lifesize CxEngage Screenshots

Screenshot of Agent Interface - SFDC Integrated AgentScreenshot of Agent Interface - Skylight Desktop Chat InteractionScreenshot of Agent Interface - Skylight Mockup 1Screenshot of Agent Interface - Skylight Mockup 2Screenshot of Chat - Mockup 1Screenshot of Chat - Mockup 2