CxEngage is a cloud contact center solution designed to meet users' needs and
work in their environment. Unlike monolithic architectures and on-premises
solutions, CxEngage is a ‘born-in-the-cloud’ platform to deliver unified visibility
across voice, video, and digital channels. CxEngage is designed to just work
anywhere, and to be implemented in a few days or weeks.
$85
per month per user
Zoom Contact Center
Score 9.2 out of 10
N/A
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.
N/A
Pricing
Lifesize CxEngage
Zoom Contact Center
Editions & Modules
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Offerings
Pricing Offerings
Lifesize CxEngage
Zoom Contact Center
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
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More Pricing Information
Features
Lifesize CxEngage
Zoom Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Lifesize CxEngage
6.9
2 Ratings
19% below category average
Zoom Contact Center
7.6
11 Ratings
9% below category average
Agent dashboard
7.31 Ratings
7.711 Ratings
Outbound response
7.31 Ratings
7.98 Ratings
Call forwarding
6.41 Ratings
7.07 Ratings
Interactive voice response
7.31 Ratings
8.39 Ratings
REST APIs
6.41 Ratings
7.17 Ratings
Call tracking
7.72 Ratings
7.411 Ratings
Multichannel integration
6.42 Ratings
8.310 Ratings
CRM software integration
6.41 Ratings
6.86 Ratings
Validate callers
00 Ratings
7.28 Ratings
Click-to-call (CTC)
00 Ratings
7.96 Ratings
Warm transfer
00 Ratings
8.411 Ratings
Predictive dialing
00 Ratings
7.46 Ratings
Call scripts
00 Ratings
7.38 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B