Zoom Workplace is the best at Unified Communications
October 21, 2025

Zoom Workplace is the best at Unified Communications

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Team Chat
  • Zoom Scheduler
  • Zoom Contact Center

Overall Satisfaction with Zoom Workplace

We use Zoom Workplace for our Unified Communications platform. We have been with Zoom Workplace for 3 years now and have been very happy with the platform. We got rid of all our aging and expensive POTS lines and went full cloud UC with Zoom Workplace. Our Contact Center, Phone, and Chat are handled by Zoom Workplace.

Pros

  • Contact Center as a Service
  • Phone System as a Service
  • Online Meetings
  • Business Chat

Cons

  • Some integrations with other products don't work well
  • Sometimes there are frequent updates to the interface that can cause user frustration
  • We were able to cut our communication costs significantly and gain features we could have only dreamed of prior.
  • The contact center platform is head and shoulders above some of their competitors. This allows our team to quickly assist our customers with their questions and concerns.
Zoom Workplace's call handling, ease of use, meetings, and better contact center integration are head and shoulders above Microsoft. We were tired of the limitations of the Teams software and haven't looked back since we made the switch from Microsoft Teams to Zoom Workplace.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Zoom Workplace has a great Unified Communication platform if you are looking to bring chat, meetings, contact center, and phone system all under one platform. In the few short years that we have been customers, many new features have launched, showing that Zoom Workplace is committed to enhancing their product line even further. In fact, most features have come at no additional cost to us. The platform seems to be built solidly and outages in the US have been few to none.

Zoom Workplace Feature Ratings

9.3
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
9
8.7
Answering rules
9
Call recording
9
Call park
9
Call screening
8
Message alerts
8
Business SMS/External Messaging
10
Voicemail Transcription
8
8.0
Mobile app for iOS
9
Mobile app for Android
7
10.0
High quality audio
10
High quality video
10
9.7
Calendar integration
10
Meeting initiation
9
Record meetings / events
10
9.0
Desktop sharing
9
9.0
Live chat
9
10.0
User authentication
10
Participant roles & permissions
10
9.8
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
9

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