What users are saying about
2 Ratings
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Score 6.1 out of 100
197 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

LightCMS (discontinued)

LightCMS is perfect for 90% of websites out there. It has all the basic modules like calendars, photo galleries, news/blog, or forms building built in. Small businesses to mid-sized businesses are perfect for LightCMS.We use other solutions when the requierments for the website include a lot of third party integrations or custom modules. As a hosted CMS it has the same limitations as others with server-side development.
John Reitz | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

LightCMS (discontinued)
8.0
Sugar Sell (SugarCRM)
8.7
Role-based user permissions
LightCMS (discontinued)
8.0
Sugar Sell (SugarCRM)
8.8
Single sign-on capability
LightCMS (discontinued)
Sugar Sell (SugarCRM)
8.6

Web Content Creation

LightCMS (discontinued)
9.1
Sugar Sell (SugarCRM)
WYSIWYG editor
LightCMS (discontinued)
10.0
Sugar Sell (SugarCRM)
Code quality / cleanliness
LightCMS (discontinued)
9.0
Sugar Sell (SugarCRM)
Admin section
LightCMS (discontinued)
9.0
Sugar Sell (SugarCRM)
Page templates
LightCMS (discontinued)
10.0
Sugar Sell (SugarCRM)
Library of website themes
LightCMS (discontinued)
10.0
Sugar Sell (SugarCRM)
Mobile optimization / responsive design
LightCMS (discontinued)
10.0
Sugar Sell (SugarCRM)
Publishing workflow
LightCMS (discontinued)
8.0
Sugar Sell (SugarCRM)
Form generator
LightCMS (discontinued)
7.0
Sugar Sell (SugarCRM)

Web Content Management

LightCMS (discontinued)
7.3
Sugar Sell (SugarCRM)
Content taxonomy
LightCMS (discontinued)
4.0
Sugar Sell (SugarCRM)
SEO support
LightCMS (discontinued)
7.0
Sugar Sell (SugarCRM)
Bulk management
LightCMS (discontinued)
8.0
Sugar Sell (SugarCRM)
Community / comment management
LightCMS (discontinued)
10.0
Sugar Sell (SugarCRM)

Sales Force Automation

LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.6
Customer data management / contact management
LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.8
Workflow management
LightCMS (discontinued)
Sugar Sell (SugarCRM)
8.0
Territory management
LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.6
Opportunity management
LightCMS (discontinued)
Sugar Sell (SugarCRM)
8.4
Integration with email client (e.g., Outlook or Gmail)
LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.4
Contract management
LightCMS (discontinued)
Sugar Sell (SugarCRM)
6.8
Quote & order management
LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.9
Interaction tracking
LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.1
Channel / partner relationship management
LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.2
Case management
LightCMS (discontinued)
Sugar Sell (SugarCRM)
6.2
Call center management
LightCMS (discontinued)
Sugar Sell (SugarCRM)
8.0
Help desk management
LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.3

Marketing Automation

LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.5
Lead management
LightCMS (discontinued)
Sugar Sell (SugarCRM)
8.3
Email marketing
LightCMS (discontinued)
Sugar Sell (SugarCRM)
6.7

CRM Project Management

LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.6
Task management
LightCMS (discontinued)
Sugar Sell (SugarCRM)
8.0
Billing and invoicing management
LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.1
Reporting
LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.7

CRM Reporting & Analytics

LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.9
Forecasting
LightCMS (discontinued)
Sugar Sell (SugarCRM)
8.3
Pipeline visualization
LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.3
Customizable reports
LightCMS (discontinued)
Sugar Sell (SugarCRM)
8.1

Customization

LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.9
Custom fields
LightCMS (discontinued)
Sugar Sell (SugarCRM)
8.4
Custom objects
LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.4
Scripting environment
LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.7
API for custom integration
LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.9

Social CRM

LightCMS (discontinued)
Sugar Sell (SugarCRM)
8.8
Social data
LightCMS (discontinued)
Sugar Sell (SugarCRM)
8.9
Social engagement
LightCMS (discontinued)
Sugar Sell (SugarCRM)
8.8

Integrations with 3rd-party Software

LightCMS (discontinued)
Sugar Sell (SugarCRM)
8.3
Marketing automation
LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.8
Compensation management
LightCMS (discontinued)
Sugar Sell (SugarCRM)
8.8

Platform

LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.1
Mobile access
LightCMS (discontinued)
Sugar Sell (SugarCRM)
7.1

Pros

LightCMS (discontinued)

  • LightCMS provides all the major functionality 90% of sites need. It keeps out of its own way by making these solutions intuitive and simple and not trying to solve every problem for everyone which would over-complicate the tool-set.
  • This is the easiest to use CMS we have ever seen. I tell my client's that if they can make a Facebook post, they can manage their website, and it's true. Their UI is so easy and keeps getting easier to use. Untrained users get it in minutes and are able to manage their sites without our help.
  • LightCMS's code is simple and light-weight. Sites are fast and the CMS doesnt get in the way of performance.
  • You can do almost anything you want (except server-side programming) with LightCMS. So, we can create any design we want and it works great with Light CMS's tokens and editable regions concept (which is also simple to implement.)
  • Constantly upgraded and fixed, the product is 1000x better after 10 years of working with it, but is still simple and not bloated.
John Reitz | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

LightCMS (discontinued)

  • While keeping it simple is LightCMS's thing, some of the elements/modules could use deeper options or control for advanced users.
  • Some content, such as calendars, cannot have data exported/imported easily.
  • Support was amazing 10 years ago. We openly talked about how awesome they were... it isn't as good as it once was, but is still way above almost every support of other CMS systems we have used.
John Reitz | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

LightCMS (discontinued)

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

LightCMS (discontinued)

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

LightCMS (discontinued)

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

LightCMS (discontinued)

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

LightCMS (discontinued)

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

LightCMS (discontinued)

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

LightCMS (discontinued)

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

LightCMS (discontinued)

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

LightCMS (discontinued)

We have looked at hundrends of CMS's and LightCMS is a perfect entry-level system for most of our small to mid sized clients. LightCMS's feature set is less complex than almost every other system and the actual interface is miles ahead of most other CMS systems. It's simply thought out better. It lacks sensibility and an API as well as other advanced features many more expensive or more DIY systems have, but the simplicity makes up for it.
John Reitz | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

LightCMS (discontinued)

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

LightCMS (discontinued)

  • While I always think the price could be cheaper, LightCMS is incredibly inexpensive if you consider the costs of hosting, support, and upgrading is all included.
  • As part of their partner program, we are able to control client accounts from our master account, making moving between clients easier and supporting them faster which ultimately makes our labor costs better.
John Reitz | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Pricing Details

LightCMS (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LightCMS (discontinued)
10.0
Sugar Sell (SugarCRM)
7.6

Likelihood to Renew

LightCMS (discontinued)
Sugar Sell (SugarCRM)
8.2

Usability

LightCMS (discontinued)
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

LightCMS (discontinued)
Sugar Sell (SugarCRM)
10.0

Performance

LightCMS (discontinued)
Sugar Sell (SugarCRM)
10.0

Support Rating

LightCMS (discontinued)
Sugar Sell (SugarCRM)
6.3

In-Person Training

LightCMS (discontinued)
Sugar Sell (SugarCRM)
9.0

Online Training

LightCMS (discontinued)
Sugar Sell (SugarCRM)
8.0

Implementation Rating

LightCMS (discontinued)
Sugar Sell (SugarCRM)
9.0

Scalability

LightCMS (discontinued)
Sugar Sell (SugarCRM)
9.0

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