What users are saying about
215 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Sugar Sell (SugarCRM)
9.0
Customer data management / contact management
Sugar Sell (SugarCRM)
9.1
Workflow management
Sugar Sell (SugarCRM)
9.1
Territory management
Sugar Sell (SugarCRM)
9.0
Opportunity management
Sugar Sell (SugarCRM)
9.4
Integration with email client (e.g., Outlook or Gmail)
Sugar Sell (SugarCRM)
8.9
Contract management
Sugar Sell (SugarCRM)
8.5
Quote & order management
Sugar Sell (SugarCRM)
9.1
Interaction tracking
Sugar Sell (SugarCRM)
9.1
Channel / partner relationship management
Sugar Sell (SugarCRM)
9.2

Customer Service & Support

Sugar Sell (SugarCRM)
9.1
Case management
Sugar Sell (SugarCRM)
8.8
Call center management
Sugar Sell (SugarCRM)
9.4
Help desk management
Sugar Sell (SugarCRM)
9.2

Marketing Automation

Sugar Sell (SugarCRM)
8.3
Lead management
Sugar Sell (SugarCRM)
9.2
Email marketing
Sugar Sell (SugarCRM)
7.3

CRM Project Management

Sugar Sell (SugarCRM)
9.2
Task management
Sugar Sell (SugarCRM)
9.3
Billing and invoicing management
Sugar Sell (SugarCRM)
9.1
Reporting
Sugar Sell (SugarCRM)
9.2

CRM Reporting & Analytics

Sugar Sell (SugarCRM)
9.1
Forecasting
Sugar Sell (SugarCRM)
9.4
Pipeline visualization
Sugar Sell (SugarCRM)
8.8
Customizable reports
Sugar Sell (SugarCRM)
9.2

Customization

Sugar Sell (SugarCRM)
9.2
Custom fields
Sugar Sell (SugarCRM)
9.1
Custom objects
Sugar Sell (SugarCRM)
8.9
Scripting environment
Sugar Sell (SugarCRM)
9.5
API for custom integration
Sugar Sell (SugarCRM)
9.2

Security

Sugar Sell (SugarCRM)
9.1
Single sign-on capability
Sugar Sell (SugarCRM)
9.4
Role-based user permissions
Sugar Sell (SugarCRM)
8.8

Social CRM

Sugar Sell (SugarCRM)
9.4
Social data
Sugar Sell (SugarCRM)
9.3
Social engagement
Sugar Sell (SugarCRM)
9.5

Integrations with 3rd-party Software

Sugar Sell (SugarCRM)
9.3
Marketing automation
Sugar Sell (SugarCRM)
9.1
Compensation management
Sugar Sell (SugarCRM)
9.6

Platform

Sugar Sell (SugarCRM)
8.2
Mobile access
Sugar Sell (SugarCRM)
8.2

Pros

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.6
Based on 7 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.6
Based on 15 answers
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
Sebastian Cuadras | TrustRadius Reviewer

In-Person Training

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Cell$80.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sugar Sell (SugarCRM)
8.7

Likelihood to Renew

Sugar Sell (SugarCRM)
8.2

Usability

Sugar Sell (SugarCRM)
9.6

Reliability and Availability

Sugar Sell (SugarCRM)
10.0

Performance

Sugar Sell (SugarCRM)
10.0

Support Rating

Sugar Sell (SugarCRM)
9.6

In-Person Training

Sugar Sell (SugarCRM)
9.0

Online Training

Sugar Sell (SugarCRM)
8.0

Implementation Rating

Sugar Sell (SugarCRM)
9.0

Scalability

Sugar Sell (SugarCRM)
9.0

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