Lightning Tools Social Squared Discussion Board vs. Tidio

Their customer service it top notch and always responsive. I struggled in the beginning a little bit because I'm not tech savvy and we had to add it to our SharePoint site but they helped me along the way and even had share screen meetings with me to assist!!

Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.

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• Organizing Data
• Opens up discussion, whether publicly or anonymously
• Easy to setup

• Very intuitive interface and management.
• Scalable plans that don't require me to purchase features I don't need.
• Super simple chat bot administration.

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• I would love to be able to assign various people as administrators of different topics (this may be an option now but a couple years ago it wasn't)

• Unable to ban visitors by site referrer (spam sites)
• Chatbot conditional logic could be a bit simpler/cleaner
• Occasional issues with the desktop app (in browser never gives us trouble though)

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Our employees really like the fact that they can find things easily with the search feature and add questions and comments as they see fit.

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• We signed up for a 3 year contract and hope to do another 3yr contract when this one is up. :)

• Helped us get new deals from site visitors
• Helped us get renewals from current clients

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info