TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lingo

    Score6 out of 10
    N/ALingo is a telephony and VoIP software solution from Lingo.

    $15

    per month

    Squaretalk

    Score8.1 out of 10
    N/ASquaretalk is a contact center solution used to connect to prospects and customers and convert sales opportunities. The combination of voice, WhatsApp Business messaging, SMS, and email, AI-powered automation, and scalability helps to ensure that companies of all sizes shorten their sales cycle and elevate outreach. Squaretalk’s platform offers omnichannel communication, call-handling features, customizable workflows, advanced reporting, and enterprise-grade…

    $175

    per month 5 users (minimum)

    Pricing
    LingoSquaretalk
    Editions & Modules
    Small Team
    $15
    per month
    Standard
    $30
    per month
    Plus
    $40
    per month
    Enterprise
    Custom Pricing
    Core
    $35
    per month per user (minimum 5)
    Connect
    $50
    per month per user (minimum 5)
    Offerings
    Pricing Offerings
    LingoSquaretalk
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual contract.
    More Pricing Information
    Features
    LingoSquaretalk
    Cloud PBX
    Comparison of Cloud PBX features of Lingo and Squaretalk
    Feature
    Lingo
    8.0
    1 Ratings
    1% above category average
    Squaretalk
    -
    Ratings
    User templates8.01 Ratings00 Ratings
    Best Alternatives
    LingoSquaretalk
    Small Businesses
    CallFire
    Score9.7 out of 10
    Zendesk Talk
    Score8.2 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LingoSquaretalk
    Likelihood to Recommend
    6.0
    (1 ratings)
    8.4
    (2 ratings)
    User Testimonials
    LingoSquaretalk
    Likelihood to Recommend
    Lingo
    Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you
    Incentivized
    Read full review
    Squaretalk
    It has helped us a lot with the communication flow of the company, employees have better communication with each other, via chat or if they are out of the office. They can also answer the chat or calls without problems with the mobile application. Very useful in all aspects, that's why we highly recommend it.
    Incentivized
    Read full review
    Pros
    Lingo
    • User friendly, easy to see what needs to be done for each retail partner and completing all required documents
    • Its price is competitive compared to other options
    • Nice that they don't send a million update and confirmation emails like some platforms
    Incentivized
    Read full review
    Squaretalk
    • Excellent reception of calls and video calls, looks very clear, which makes it a better experience and information can be passed without any problem.
    • Screen sharing is excellent for video conferencing, when we need to explain a task or show a file from our computer, everyone understands and is satisfied.
    • I like that even if I am not in my work area, from my mobile devices such as my phone or tablet, I can access the application.
    Incentivized
    Read full review
    Cons
    Lingo
    • Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
    • ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
    • Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents
    Incentivized
    Read full review
    Squaretalk
    No answers on this topic
    Alternatives Considered
    Lingo
    We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.
    Incentivized
    Read full review
    Squaretalk
    No answers on this topic
    Return on Investment
    Lingo
    • It helps us save money on EDI processing
    • It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
    • We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated
    Incentivized
    Read full review
    Squaretalk
    • A very easy-to-use program that does not require external technical support for installation or learning. Employees are more focused on their activities and the easy way to send files, which is a considerable saving of time and man-hours.
    Incentivized
    Read full review
    ScreenShots

    Squaretalk Screenshots

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