Squaretalk Reviews
Squaretalk

SquaretalkFormerly AxiomCompetitors and Alternatives

Most Commonly Comparedto Squaretalk

Best Squaretalk Alternatives for Small Businesses

CloudTalk

Score 9.3 out of 10

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise…

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Predictive dialing

Popular Integrations

There is not enough information to display integrations.

Broadvoice

Score 9.2 out of 10

Broadvoice aims to simplify communications for small and medium businesses (SMBs) by combining cloud PBX, UC and collaboration features with virtual call center in one Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features.

Higher Rated Features

  • Online Events Collaboration
  • Cloud PBX
  • Unified Communications Platform and Collaboration

Popular Integrations

There is not enough information to display integrations.

LiveAgent

Score 8.8 out of 10

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha, Huawei and…

Higher Rated Features

  • Self Help Community
  • Incident and problem management
  • Multi-Channel Help

Popular Integrations

There is not enough information to display integrations.

Twilio

Score 8.2 out of 10

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

8x8 Contact Center

Score 8.2 out of 10

8x8 offers their eponymous 8x8 Contact Center as a call center solution with in-built workforce optimization features, as well as an integration with Teleoptics to supply workforce management capabilities. The software is based at least partially on technology gained when 8x8 acquired Contactual in 2011; the Contactual OnDemand Contact Center was the earlier name of the platform.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Omnichannel inbound routing

Popular Integrations

There is not enough information to display integrations.

3CX

Score 8.4 out of 10

Cyprus based company 3CX offers an IP PBX phone system.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

RingCentral Contact Center

Score 7.8 out of 10

RingCentral Contact Center offers a set of cloud-based software plans ranging from basic to pro level. The basic plan includes features such as support for inbound and outbound call centers and IVR and ACD capabilities. The most extensive plan also includes features such as advanced analytics and real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. The vendor does not disclose pricing information on their…

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • CRM software integration

Popular Integrations

There is not enough information to display integrations.

Aircall

Score 8.0 out of 10

Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

Higher Rated Features

  • Mobile apps
  • VoIP system collaboration
  • Cloud PBX

Popular Integrations

There is not enough information to display integrations.

Best Squaretalk Alternatives for Medium-sized Companies

CloudTalk

Score 9.3 out of 10

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise…

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Predictive dialing

Popular Integrations

There is not enough information to display integrations.

Webex Contact Center

Score 9.1 out of 10

Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Quality management

Popular Integrations

There is not enough information to display integrations.

Google Cloud Contact Center AI

Score 9.0 out of 10

Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by handing off simpler customer…

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Call analytics

Popular Integrations

There is not enough information to display integrations.

LiveAgent

Score 8.8 out of 10

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha, Huawei and…

Higher Rated Features

  • Self Help Community
  • Incident and problem management
  • Multi-Channel Help

Popular Integrations

There is not enough information to display integrations.

Talkdesk

Score 8.7 out of 10

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Recording

Popular Integrations

There is not enough information to display integrations.

Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Click-to-call (CTC)

Popular Integrations

There is not enough information to display integrations.

Cisco Unified Contact Center

Score 8.6 out of 10

Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Inbound call routing

Popular Integrations

There is not enough information to display integrations.

Genesys Cloud CX

Score 8.6 out of 10

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Call forwarding

Popular Integrations

There is not enough information to display integrations.

Zendesk Talk

Score 8.6 out of 10

Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • CRM software integration

Popular Integrations

There is not enough information to display integrations.

NICE CXone

Score 8.5 out of 10

NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • CRM software integration

Popular Integrations

There is not enough information to display integrations.

Best Squaretalk Alternatives for Enterprises

Webex Contact Center

Score 9.1 out of 10

Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Quality management

Popular Integrations

There is not enough information to display integrations.

Google Cloud Contact Center AI

Score 9.0 out of 10

Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by handing off simpler customer…

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Call analytics

Popular Integrations

There is not enough information to display integrations.

Talkdesk

Score 8.7 out of 10

Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Recording

Popular Integrations

There is not enough information to display integrations.

Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Click-to-call (CTC)

Popular Integrations

There is not enough information to display integrations.

Cisco Unified Contact Center

Score 8.6 out of 10

Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Inbound call routing

Popular Integrations

There is not enough information to display integrations.

Genesys Cloud CX

Score 8.6 out of 10

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Higher Rated Features

  • Contact Center Software
  • Workforce Optimization (WFO)
  • Call forwarding

Popular Integrations

There is not enough information to display integrations.

Zendesk Talk

Score 8.6 out of 10

Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • CRM software integration

Popular Integrations

There is not enough information to display integrations.

NICE CXone

Score 8.5 out of 10

NICE inContact CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), and interactive voice response (IVR) system.

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • CRM software integration

Popular Integrations

There is not enough information to display integrations.

Avaya Experience Platform

Score 8.3 out of 10

The Avaya Experience Platform aims to turn moments with customers into momentum for businesses by making it easier to deliver memorable experiences across all channels and devices, at all times, giving employees tools to respond faster, with greater insight, while engaging and satisfying the needs of customers. The solution boasts an innovation without disruption approach to reduce the amount of investment required to add best-in-class technologies into the customer experience workflows to drive…

Higher Rated Features

  • Workforce Optimization (WFO)
  • Contact Center Software
  • Inbound call routing

Popular Integrations

There is not enough information to display integrations.

Khoros Care

Score 8.2 out of 10

Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers:Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram, WhatsApp, SMS, Apple Business…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.