TrustRadius

LiveHelpNow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LiveHelpNow
Score 8.0 out of 10
N/A
LiveHelpNow is a configurable live chat and/or help desk platform featuring ticket management, live chat and email support, call support, a knowledgebase, analytics, and more.
$21
per month
Pricing
LiveHelpNow
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
LiveHelpNow
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
LiveHelpNow
Features
LiveHelpNow
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
LiveHelpNow
8.0
1 Ratings
3% below category average
Organize and prioritize service tickets8.01 Ratings
Expert directory8.01 Ratings
Subscription-based notifications8.01 Ratings
ITSM collaboration and documentation8.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
LiveHelpNow
10.0
1 Ratings
22% above category average
External knowledge base10.01 Ratings
Internal knowledge base10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
LiveHelpNow
8.8
2 Ratings
10% above category average
Customer portal8.01 Ratings
IVR8.01 Ratings
Social integration8.02 Ratings
Email support10.01 Ratings
Help Desk CRM integration10.01 Ratings
Best Alternatives
LiveHelpNow
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
SysAid
SysAid
Score 8.9 out of 10
All AlternativesView all alternatives
User Ratings
LiveHelpNow
Likelihood to Recommend
8.0
(3 ratings)
User Testimonials
LiveHelpNow
Likelihood to Recommend
LiveHelpNow
LiveHelpNow provides an easy way to provide youtube links, manual links and remote software links to customers in real time. There is no need for the cx to have to go check their email or go outside of LiveHelpNow to see the helpful information. Which is important as we prefer to keep customers engaged on our website!
JJ
Jamie Joy
Technical Support Manager
Read full review
Pros
LiveHelpNow
  • Easy for customers to reach out.
  • Best for short quick answers.
  • Easy for staff to use.
Verified User
Anonymous
Read full review
Cons
LiveHelpNow
  • Needs better integration with Marketo
Daniel Gotlieb | TrustRadius Reviewer
Daniel Gotlieb
Director, Inside Sales
Read full review
Return on Investment
LiveHelpNow
  • The most notable positive impact that we have experienced were during the pandemic. When the world as we know if shut down LiveHelpNow gave us a much needed way for us to stay in contact with our customers. Our hold times for phone support was at an all time high. Having LiveHelpNow allowed many many customers to receive assistance for minor issues without the frustration of calling in.
JJ
Jamie Joy
Technical Support Manager
Read full review
ScreenShots