2 Reviews and Ratings
11 Reviews and Ratings
The great thing about livepro is you can structure your content the way that suits your organisation. livepro are there to support you in deciding what may work best for your team, it is not a one size fits all solution. The system allows you to write complex processes in a simplified view so staff can easily navigate to the solution they need. The 'rocket' knowledge object allows your processes that have a lot of variation to be written up in a simple decision tree setup, taking your staff to the right outcome every time.
If you are not a Gsuite user then using Slite is a great alternative! You essentially have the same functionality of being able to share notes and documents with other team members, as well as keeping notes and documents private.Incentivized
Easy to use--livepro is used by our casuals (who have never used the system before) and also our more knowledgeable and experienced staff, all in the same capacity.Positive and engaging training--before implementing livepro, we had on-the-ground training with the livepro team and they have provided us with ongoing support ever since.Anything is possible--livepro encourages users to experiment and to create a system that is unique to their organization/department and to always think outside the box.
Cheap to startEasy to understand and work withNice emoji supportContinuously improving software, new features all the time
Feedback module. I'm scratching for things to record in cons here. The feedback module could be improved by having further display options - being able to preview feedback without clicking into it. However, livepro have taken this feedback on board and are already looking at ways to improve.Admin/roles. The current way to set up the roles/permissions is clunky however this is not a space you need to use often. I'm looking forward to the new and improved version that is being worked on.
I don't love that it doesn't integrate easily with the other tools we use, at least it doesn't as far as I know.Since there is not an Excel sort of capability there is no way it could ever replace Google, so it is sometimes easier to just use Word docs instead of Slite since everything is in one place.I think if Slite extended their product line up, it would be more attractive to use exclusively, instead of just using it for documentation.Incentivized
SharePoint did not have the functionality that livepro does. We attempted to create a knowledge hub in SharePoint but were left disappointed.
[In my opinion,] Slite is cheaper but less mature and feature full. Notion is a much more mature solution, so I'd recommend it for teams who want to be at the front and don't care about cost.
livepro has improved our right first time response for our customer contact center. In the first six months of going live, our RFT response increased to the 60th percentile from 50 percent.One source of truth--our customer service team is confident in the answers they are providing and that they can rely on the accuracy and quality of information.Providing a superior level of customer service--as the team becomes more efficient in using the system, they are processing more calls and creating more meaningful outcomes for our customers. The teams percentage of missed (abandoned) calls has dropped from 4.26 percent to 3 percent since implementation of livepro.
It is helping manage our documentation and processes all in one place.It is helping with company updates and product releases.It is nice that everyone has access to shared boards and private boards to use.We also use it to track customer feedback after a big release.Incentivized