Lob vs. Parcel Pending, by Quadient

Lob has always been able to show us our mailing and projected volume very timely and accurately, and has consistently delivered solutions in the majority of cases. However, due to the complexity and variability of the insurance industry, unique situations occasionally arise that may fall outside their current capacity or operational model.

Incentivized

The Parcel Pending sales team and the customer success team go out of their way to make sure that you are well equipped to serve everyone well. We are very pleased with the level of support we get from that team and what we are provided each time we work with them. I would highly recommend them to anyone that asks.

Incentivized

• Address Verification and NCOA Cleaning
• Autocomplete for our forms that allow a user to SKIP typing
• Printing and mailing documents automatically over API

Incentivized

• Customer service
• Installation
• Sales support

Incentivized

• I'm not sure why it defaults to the test environment once we're logged in.
• Make it easier to navigate back to the search results without starting a new search.

Incentivized

• Communication of installation team

Incentivized

will continue to use for specific mailing requirements

Incentivized

In my opinion, the admin usability is horrendous. Specifically when looking for specific mailers, the search and pagination UI requires back end loading, it doesn't allow opening in new browser windows, it doesn't remember state when clicking into mailer requiring you to search again. I've started using Claude Code integrated with the API instead of clicking through the Admin UI because, in my experience, it is so hard to use.

Incentivized

i never witnessed a problem with lob

Incentivized

perfect except from a minor tracking options missed

Incentivized

good support, not many examples I can think of

Incentivized

didn't participate but as for my information it was smooth

Incentivized

Root keeps Lob because it is already deeply integrated into our systems, and replacing it would require significant engineering effort with limited expected cost savings. As well as the unknowns that come with other options, switching vendors would likely require a significant multi-quarter effort without clear cost savings or efficiency gains.

Incentivized

Parcel Pending was much more friendly than Amazon. We didn't feel like too small of a company to be cared about with Parcel Pending. Amazon was very difficult to work with compared to Parcel Pending.

Incentivized

it can be better because the volume pricing method doesn't benefit the clients much but lob itself

Incentivized

it will scale very well if its for saas companies

Incentivized

decent overall

Incentivized

• Extremely positive reducing cost of managing the mail production process and spending on paper, printers, and printer supplies.
• More secure than sending spreadsheet to a mailing house.

Incentivized

• We've seen massive savings in time for our leasing staff

Incentivized