Lob vs. Parcel Pending, by Quadient

It is great for low-cost, high-volume mail campaigns for our agents. The price is very reasonable, and they can send out a lot. Once the design is approved and they send a list, we handle it, then Lob. When we have agents who want to handwrite the addresses, we choose someone else (a local print shop) to print and send them to our agents.

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The Parcel Pending sales team and the customer success team go out of their way to make sure that you are well equipped to serve everyone well. We are very pleased with the level of support we get from that team and what we are provided each time we work with them. I would highly recommend them to anyone that asks.

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• Address Verification and NCOA Cleaning
• Autocomplete for our forms that allow a user to SKIP typing
• Printing and mailing documents automatically over API

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• Customer service
• Installation
• Sales support

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• An automatically scheduled data export would be nice.
• Functions such as adding or editing bank accounts, updating check details, and querying data require knowledge of the specific code and API infrastructure. It would be nice to do these things without being an engineer trained in their specific interface language.
• They reduced their retention period on their interface to like 3 months, which is not ideal.

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• Communication of installation team

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will continue to use for specific mailing requirements

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Overall, Lob performs well for standard mailing needs and has helped streamline day-to-day processes. However, there are unique situations in the insurance industry that may require additional flexibility or capacity beyond their current model. Automation of certain state-required letters or follow-ups is something we wish we could perform.

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i never witnessed a problem with lob

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perfect except from a minor tracking options missed

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good support, not many examples I can think of

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didn't participate but as for my information it was smooth

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Root keeps Lob because it is already deeply integrated into our systems, and replacing it would require significant engineering effort with limited expected cost savings. As well as the unknowns that come with other options, switching vendors would likely require a significant multi-quarter effort without clear cost savings or efficiency gains.

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Parcel Pending was much more friendly than Amazon. We didn't feel like too small of a company to be cared about with Parcel Pending. Amazon was very difficult to work with compared to Parcel Pending.

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it can be better because the volume pricing method doesn't benefit the clients much but lob itself

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it will scale very well if its for saas companies

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decent overall

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• The hard part is that the agents mostly see the returns over us, so I don't know the specific numbers.
• Some agents have great responses; others not as much. Or they get 75% of their mailers returned, and we don't know why.

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• We've seen massive savings in time for our leasing staff

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