Item: Lob
Rating: 7
Author: Ben Smahi

Overall Satisfaction with Lob

Use Cases and Deployment Scope

Lob makes saves us a lot of physical work it makes everything smooth for our postal services and on the top of that it has a great other services that makes our business get better day by day it helps us with costumer satisfaction because of how great the services are.

Pros and Cons

Pros

printing and mailing
the availability of many mail types and services
the metrics on the platform and the tracking
in website design

Cons

more details in the overview page about the mails we sent

Return on Investment

currently the margins could be better but at the moment just acceptable

Ease of Integration

they have a great APIs that would fit great in any platform of choice

Efficiency

it makes it super fast and efficient making us have a system that delivers to the client fast and have a good client satisfaction

Usability

its great overall with minor points to improve on but it mostly it delivers what its been created to do

Alternatives Considered

PostGrid Print & Mail and Reachdesk

lob has a more overall greater pricing and apis and their costumer service is very easy to deal with

Key Insights

Do you think Lob delivers good value for the price?

Not sure

Are you happy with Lob's feature set?

Yes

Did Lob live up to sales and marketing promises?

Yes

Did implementation of Lob go as expected?

Yes

Would you buy Lob again?

Yes

Other Software Used

QuickBooks Online

Likelihood to Recommend

its mostly for people who likes to have less physical work done when it comes to postage especially SaaS type of jobs

Lob Feature Ratings

mailing and postage

Innovative Uses

using tri folds to manage costs

Future Planned Uses

expanding to more cheaper choices they have and having a verity of products

Likelihood to Renew

it gives us best apis in the market for the best pricing

Evaluating Lob and Competitors

Products Replaced

Key Differentiators

Scalability
Integration with Other Systems
Ease of Use

it integrate perfectly with our system because of its apis

Evaluation Lessons Learned

maybe evaluate a wider range of companies

Lob Implementation

Implementation Rating

didn't participate but as for my information it was smooth

Implementation Details / Implementation Partner

Implemented in-house

getting the sales team to learn about how it works

Lob Training

Training Types Used

No Training

Lob Support

Support Rating

they try their best to keep costumers satisfied no matter what would be the cost

Lob Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Using Lob

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None