Lob vs. Snappy

It is great for low-cost, high-volume mail campaigns for our agents. The price is very reasonable, and they can send out a lot. Once the design is approved and they send a list, we handle it, then Lob. When we have agents who want to handwrite the addresses, we choose someone else (a local print shop) to print and send them to our agents.

Incentivized

We use Snappy for our birthday gifts to our team members! It's perfect for them, and they really enjoy the overall experience! The customization and personalized touch [are] awesome as well! Having the option to add additional gifts for special occasions is great and comforting to know it's there if we need it!

Incentivized

• Address Verification and NCOA Cleaning
• Autocomplete for our forms that allow a user to SKIP typing
• Printing and mailing documents automatically over API

Incentivized

• The innovative fun communication in delivering the gift notification
• The wide variety selection of gifts to choose from
• Customer service is excellent
• Very responsive
• Safe and fast delivery services

Incentivized

• An automatically scheduled data export would be nice.
• Functions such as adding or editing bank accounts, updating check details, and querying data require knowledge of the specific code and API infrastructure. It would be nice to do these things without being an engineer trained in their specific interface language.
• They reduced their retention period on their interface to like 3 months, which is not ideal.

Incentivized

• Have an alternative method of communication available to those who are not computer/tech-savvy and don't have smartphones

Incentivized

will continue to use for specific mailing requirements

Incentivized

I am rating it a 9 because even though there is a strong learning curve once you have an understanding of the platform it is very powerful. You are able to fully automate and run a multitude of tests at scale and because of that I believe the usability is quite strong

Incentivized

i never witnessed a problem with lob

Incentivized

perfect except from a minor tracking options missed

Incentivized

good support, not many examples I can think of

Incentivized

didn't participate but as for my information it was smooth

Incentivized

Root keeps Lob because it is already deeply integrated into our systems, and replacing it would require significant engineering effort with limited expected cost savings. As well as the unknowns that come with other options, switching vendors would likely require a significant multi-quarter effort without clear cost savings or efficiency gains.

Incentivized

I do not use it, but other branches use Giftogram.

Incentivized

it will scale very well if its for saas companies

Incentivized

• The hard part is that the agents mostly see the returns over us, so I don't know the specific numbers.
• Some agents have great responses; others not as much. Or they get 75% of their mailers returned, and we don't know why.

Incentivized

• Team members feel appreciated
• Its become an added custom incentive than a random gift card for birthdays

Incentivized