Localytics vs. WSO2 Identity Platform

For the price and the features available, Localytics is one of the best options. It is more robust in areas that we don't need it to be and overall there could be simpler flows for sending push notifications or performing actions that you need to do every week. Also, the data it sends back on how push notifications perform is basically useless. There needs to be more explanation on the impact notifications have on users. The data would always say that notifications drove less engagement but we would see engagement go up every time we sent a notification.

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If your systems are using standard authentication models then it is well suited. OpenID Connect, SAML 2.0 etc are all supported.

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• Great web interface which provides a couple of levels of pivoting and filtering of data
• Straight-forward integration for simpler use cases
• Access to raw data through S3 for use in your own data pipeline

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• It's open source so is highly configurable
• WSO2 provides their own paid support which is an essential add-on
• Implementation is straightforward and conforms to all major standards

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• The biggest thing I would like to see with Localytics is the capability for more correlations. The limited amount of correlations available does restrict the type of analyses that could be done with the data.
• An easier interface to move data into Microsoft Excel would be very useful, rather than creating annoying workarounds.
• More/better automatically scheduled reporting, as well as an Excel plug-in to access the data rather than being restricted to the Localytics interface.

• Overall, the product works well but does take time and effort to implement in highly complex environments. However, I do not believe this is unique to WS02.

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There is a lot of competition. I would renew if there isn't anything more exceptional that would justify the re-coding and implementation load costs

It would take several weeks to hear back from the billing team. It took 3 months to resolve an invoice last year. Their technical support is very responsive. I would typically get a response in under 24 hrs.

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We have not used other products but are going to start exploring making a switch to a new platform.

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It's Oracle. Highly expensive and limited options

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• Was our first provider of user-level event data
• Allows for many users to easily answer their own questions before making requests of the data team
• Raw data dumps gave the data team the ability to provide more in-depth analyses.

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• WSO2 works well when you need specific user sign-up information and allows you to then tailor the access, for example, to the job role or area of discipline. We use this to tailor the learning offered to a user upon initial login.

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