LogDNA vs. LogPoint

Anytime we need to make any kind of log on any platform that we use, LogDNA is well suited. It is primarily used for logging errors on our server but also used for checking issues within our iOS apps when we need to identify a critical issue that is occurring. The search feature is very very good!

Incentivized

LogPoint is incredibly useful for pulling information from various log sources and combining them together to offer insights into suspicious or potentially malicious behaviour. It is not intuitive and can take some time to get used to. Once you're up and running though, it's easy to onboard new log sources. Search queries can again be tough to get used to, but LogPoint support is really helpful and can offer assistance with writing more complex searches.

Incentivized

• The UI is simple to use and hasn't ever been confusing for anyone to use on our team.
• Backups are great since we do occasionally need to access logs from the past and it has helped us solve some problems.
• Searching/filtering is great and I've always been able to get exactly what I need.

Incentivized

• Technical support team is fast and competent
• License management and cost
• Log parsing
• New logs can be provided to the support team for parser creation
• High Availability architecture does not cost more

• There isn't really much I would change

Incentivized

• Providing a full Cloud solution
• Having more documentation for complex deployment

Incentivized

We are confident with the solution and we are using it daily

Incentivized

Overall, LogPoint is pretty easy to get started with but faces issues with specific things (syslog on custom ports, script log collection, etc.).

Incentivized

It is very very good. They are responsive and very helpful. They also take the time to walk you through the issues you are having. But honestly, it is so straightforward that you rarely need to get support from their team. They are very helpful when you do need their support though.

Incentivized

LogPoint support is outstanding. They are incredibly helpful, and on occasions have proactively identified issues with our setup, and logged cases on our behalf before we had even noticed there was a problem. If there is a search we need to write that is beyond our skills, LogPoint support can typically write it for us within a couple of days. They are always very responsive, and I am yet to have a bad support experience.

Incentivized

Really nice person with huge skills on LogPoint

Incentivized

LogDNA was already setup when I started and it is offered through Heroku so that's why it was chosen. It's also cheaper I believe. Compared to Logentries, it does the same thing.

Incentivized

LogPoint is easier to implement and less expensive.

Incentivized

N/A

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• It has helped a lot when trying to debug issues with customers or internal employees. It's a positive overall because it has saved us a lot of time debugging issues.

Incentivized

• Keep the same team to manage more IT resources
• Having a better logs visibility

Incentivized