Lookback vs. Wise

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lookback
Score 7.7 out of 10
N/A
Lookback is a UX research platform for mobile & desktop moderated and unmoderated research, from the company of the same name in Palo Alto.N/A
Wise
Score 9.4 out of 10
N/A
Wise, formerly TransferWise, from the company of the same name headquartered in London, provides international accounts and payment solutions for businesses. Wise helps businesses pay international invoices, vendors, and employees with the real exchange rate, in 80 countries, boasting cheaper rates than traditional banking options. It also helps to make faster, lower-cost payouts to all business customers, freelancers, employees, investors, and suppliers around the world.
$0.41
one-time fee
Pricing
LookbackWise
Editions & Modules
No answers on this topic
ATM Fees over 100 USD per month
2%
One time/%
Accounting Funding transactions
2%
One time/%
Receiving USD wire payments
4.14 USD
One time/%
Getting the Wise Debit card
5 USD
One time/%
Getting account details in 10 currencies
31 USD
One time/%
Sending money
From 0.41%
One time/%
Converting money
From 0.41%
One time/%
Offerings
Pricing Offerings
LookbackWise
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
LookbackWise
Best Alternatives
LookbackWise
Small Businesses
Smartlook
Smartlook
Score 8.6 out of 10
Square Invoices
Square Invoices
Score 9.2 out of 10
Medium-sized Companies
Optimal
Optimal
Score 9.1 out of 10
Apple Pay
Apple Pay
Score 8.9 out of 10
Enterprises
Optimal
Optimal
Score 9.1 out of 10
Adyen
Adyen
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LookbackWise
Likelihood to Recommend
9.0
(2 ratings)
9.0
(24 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
LookbackWise
Likelihood to Recommend
Lookback
Best suited to conduct remote interviews that are moderated and facilitated by the interviewer/researcher.
Not the best if you want to do it unmoderated, there are much more sophisticated tools out there. Unfortunately, for a design research team that does both these kids of research, it can be hard to get budgets to get two softwares and hence the Unmoderated Feature can seem super undercooked and doesn’t really do the job.
Otherwise it’s a great tool
Read full review
TransferWise
For a small business looking to expand internationally, transferwise offers lower admin fee and no hidden fee which is very important. It also remove the hassle and headache of setting up accounts with the local banks. Other than the low fees, the best part is we can use transferwise safely with a peace of mind as it is being regulated by the MAS. Lastly, any small business can set up their transferwise account within minutes which is very convenient
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Pros
Lookback
  • Organization of user interviews
  • Sharing of interviews across the team
  • Creating highlights of insights
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TransferWise
  • Quick - because funds are transferred domestically, even when going international, you don't have to wait long.
  • Easy - the printout of what information I needed to give the sending bank was complete and easy to understand.
  • Affordable - the fees on both ends were minimal.
Read full review
Cons
Lookback
  • Unmoderated interviews is still under cooked as a feature
  • The process of how participants have to download an app to start an interview is a large friction point for us
Read full review
TransferWise
  • For large money transfers, the tax is a bit expensive so it would be nice if that was adjusted or if there was some economy of scale.
  • Ability to schedule recurring transfers could be useful.
  • Be able to transfer money by using a mobile phone number, like with Mobile Pay or Bizum, when the sender and receiver of the money are in different countries.
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Usability
Lookback
Once you understand how the interface works, it works great, but there is a learning curve
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TransferWise
No answers on this topic
Support Rating
Lookback
No answers on this topic
TransferWise
We haven't really had to engage with TransferWise support. The platform is simple and easy to use.
Read full review
Alternatives Considered
Lookback
Zoom was way more expensive and it o is designed to other things apart from just running qualitative interviews. It also requires a different kind of approval and different approval processes to go through when trying to get it simply for qualitative research purposes.
Lookback records, scribes, helps observe and provides a sentiment check as well in the price that it does
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TransferWise
We considered PayPal payment, ACH bank transfer, and simply mailing a check. TransferWise's fees were much lower than PayPal and our bank. Postage might have been less than TransferWise's fee, but payment could have taken more than a week rather than hours (or days in the case of a new payee).
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Return on Investment
Lookback
  • It allows us to understand our customers’ problems in a very team compatible way.
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TransferWise
  • We can save around 5% on our transfer fees
  • The online account management is easier than going into banks personally
  • There's no negative impact...
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ScreenShots