The best tool to organize and socialize user interviews
November 04, 2024

The best tool to organize and socialize user interviews

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lookback

We use Lookback to run user testing. It helps us to be able to collect insights and easily share them across the team. Having additions team members watch user interview sessions live helps put users at the center of our development process.

Pros

  • Organization of User Interviews
  • Sharing of interviews across the team
  • Creating highlights of insights

Cons

  • Ability to chat with participants
  • Ability to switch between screen share and full screen video
  • It allows us to understand our customers’ problems in a very team compatible way.
Once you understand how the interface works, it works great, but there is a learning curve.
It’s simply better to share and socialize the content across your company.

Do you think Lookback delivers good value for the price?

Yes

Are you happy with Lookback's feature set?

Yes

Did Lookback live up to sales and marketing promises?

Yes

Did implementation of Lookback go as expected?

Yes

Would you buy Lookback again?

Yes

Using Lookback for a variety of types of User Interviews and user testing sessions is very valuable. it allows you to organize your interviews in a way thats really team accessible. Making highlight reels that you can share with the rest of the team to show video insights from real customers is really powerful.

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