Looop vs. Phone.com

Looop is very well suited for enterprise-type organizations where there is a diverse set of employees, teams, departments, sub-departments, and lines of business with multiple locations operating in various states and even countries. Looop is affordable when you drill down to cost per user and integrates well with various applications.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Analytics on training journey of individuals, how many opted, how much attrition, engagement level, etc.
• Detailed automated survey on test taking, course, quality aspects

Incentivized

Independently Invited by TrustRadius

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• Customer service and live chat are amazing
• Simple, straight forward
• Easy to setup
• Affordable

Incentivized

Independently Invited by TrustRadius

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• API performance can be improved.
• Customer support.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
• Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Looop is much better when it comes on ease of use for users as well as for administrators. So if you company does not have a full-fledged Learning and Developement team, then any HR Generalist can double up as admin with a few click of buttons for the entire company and set up certain metrics and goals and get the employee journey started.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Easier to manage performance tracking.
• Easier to track assigned learning.
• Lots of content to assign with diverse range of subjects.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Reduced cost and improved our efficiency - all reps love it.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info