Likelihood to Recommend We have deployed chatbots across our markets and within these markets we have speficic POCs. With the collaborative features of Lucid Chart, teams can go together on 1 platform and instantaneously mind-map flows for chatbots. Another example is through Lucidchart our T&Q was able to effectively conduct process trainings. Agents are able to effectively appreciate learning through visuals and not through lengthy documents.
Read full review When building a new product or even a new startup - this tool is priceless, in demonstrating a product's potential without really building it and investing expensive resources before you have users' validation. It's less usable for any backend planning, or when the system behind is too complicated and any user interaction changes the dataset behind the scenes
Read full review Pros Large number of predefined charts, diagrams, flows A great repository of various symbols and objects The easiness of using and manipulating objects and shapes. There is a lot of auto-editing and adjusting which the software does for you which saves a lot of your time. Easy way of duplicating shapes. While working with the app everything feels organic and natural. You don't get the clunky/limited feeling which happens with some other similar apps. Read full review Prototype feature: enables to move from one screen to another as if the buttons are real Premade elements: makes it easy to build the mockup and give it a professional look and feel Easy to edit and change as we go Read full review Cons I have used the templates before and those are nice! I would like to see more The ONLY complaint I can come up with is that there has been several times that my screen will lock up and i have to fully refresh it, even when it is a fairly fresh load. Read full review When navigating on the big board, it's hard to track the different screens when there are a few dozen of them Prototype mode: there should be an easier way to track the screen that needs to be connected from a specific element I'd like to use a proofreading extension on top of Visiliy, such as Grammarly, so I won't have to look for those typos Read full review Usability The usability of Lucid Visual Collaboration Suite is bar none and incomparable to any other tool used in the past. There is such a vast offering that covers all the needs of any user in industries far and wide. It is no doubt that this is a firm recommendation for anyone and everyone to utilize this tool for all their needs.
Read full review Support Rating I would rate the overall support for Lucidchart as a 9. The support provided is generally robust and responsive. Their help center, tutorials, and webinars offer extensive resources for users. The ticket-based support system is effective, providing timely resolutions to most issues. Moreover, they actively gather user feedback, demonstrating a commitment to continuous improvement
Read full review Alternatives Considered Lucidchart is well beyond
Microsoft Visio and is constantly improving. Visio is pretty much stagnant and hasn't been improved for several years, Lucid is constantly adding new functionality like AI powered functions and tools. We have no reason to pay for Visio licenses when Lucid can provide so much more for less.
Read full review The possibility to animate to mockup is very valuable and needed at the product's early stage and validation stage
Read full review Return on Investment It sure has. It has saved me a lot of time. Think of all the time I could have wasted trying to learn a program that does the same thing, whereas Lucidchart just does it with ease, learn as you go, and be a boss at it. Lucidchart has increased productivity. My diagrams have helped co-workers find connectivity and helped them troubleshoot devices. This has saved time and increased productivity. Read full review Saved us hours of developing the wrong product, since we could enhance validation by demoing a pre-built product by using Visily Helped us communicate ideas between Product and Developer roles within our team Cost us some extra time in design, because we didn't import the design from Visily to Miro, which created an overlap Read full review ScreenShots Lucid Visual Collaboration Suite Screenshots