Lucidworks Platform vs. TargetBay

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lucidworks Platform
Score 10.0 out of 10
N/A
Lucidworks provides total AI solutions that power search and discovery for customers and employees. Lucidworks integrates the latest generative AI models with a decade of proven search expertise to create a truly personalized digital experience for users.N/A
TargetBay
Score 8.2 out of 10
Small Businesses (1-50 employees)
TargetBay is an ecommerce personalization tool that offers four key capabilities: Reviews & QA Automate review collection process by sending emails after every purchase and delivery. Moderate reviews to stop spammers and showcase only genuine user generated content Google rich snippets to improve product and website credibility In-line HTML lets you index your reviews and get visibility in all search engines Email…N/A
Pricing
Lucidworks PlatformTargetBay
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Lucidworks PlatformTargetBay
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Lucidworks PlatformTargetBay
Top Pros
Top Cons
Best Alternatives
Lucidworks PlatformTargetBay
Small Businesses
Yext
Yext
Score 8.9 out of 10
Bloomreach Composable Personalization Cloud
Bloomreach Composable Personalization Cloud
Score 8.8 out of 10
Medium-sized Companies
Guru
Guru
Score 9.2 out of 10
Dynamic Yield
Dynamic Yield
Score 8.7 out of 10
Enterprises
Guru
Guru
Score 9.2 out of 10
Dynamic Yield
Dynamic Yield
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Lucidworks PlatformTargetBay
Likelihood to Recommend
9.1
(2 ratings)
8.2
(2 ratings)
Usability
9.1
(1 ratings)
5.0
(1 ratings)
Support Rating
9.1
(2 ratings)
6.0
(1 ratings)
User Testimonials
Lucidworks PlatformTargetBay
Likelihood to Recommend
Lucidworks
Very well suited for out of the box enterprise search applications.
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TargetBay
If you want to use email to market to your customer base and you don't want to handle the weekly chore of creating and sending the emails, then TargetBay and in particular, Danielle is the way to go. If you are not interested in email marketing or you can take care of that in-house, then there may be better choices to handle your reviews. It is rare today to find a company as responsive and easy to work with as TargetBay.
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Pros
Lucidworks
  • Signals feature to boost search results helps search relevancy
  • Business Rules feature for tuning search results
  • Query pipeline design gives great flexibility in application development
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TargetBay
  • TargetBay has amazing chat support.
  • TargetBay has a great onboarding process.
  • TargetBay is very affordable compared to other programs that offer similar solutions.
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Cons
Lucidworks
  • Documentation can be improved
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TargetBay
  • There is always room for improvement, however, I find Target Bay to be cost effective.
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Usability
Lucidworks
It is incredibly intuitive and so easy to use that business people can now complete functions that used to be limited to software developers only.
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TargetBay
TargetBay, while it is a great tool and more than pays for itself, is not the most user-friendly and/or easy to use. Even our very tech-savvy employees have struggled through figuring out some of the work flows. While TargetBay's technical support team on chat is amazing, they are not always available and documentation on "how-to" user and or do XYZ on their platform needs improvement.
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Support Rating
Lucidworks
It has continued to improve over the years.
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TargetBay
If I could rate their chat support separately than their phone support, I would rate their chat support at an 8 or 9. Their chat support team, when online, can usually answer most any questions quickly and clearly. If they can't find the answer right away, they always follow up with an email providing you the help/assistance you need. However, their phone support is another story. I would rate the phone support a 4. Most of the times, while not all of the time, that we've had to talk with someone on the phone, we typically are left with more questions and/or not the answer we were looking for. I think this may be partially due to the language barrier, but either way it has pushed us to want to only use that chat option for support which, unfortunately, is more time-consuming.
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Alternatives Considered
Lucidworks
IDOL seems to be a blackbox solution. Fusion is much more flexible with more features and options for developers to choose from.
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TargetBay
We have used other customer review services in the past. I did not have the level of involvement with them like I do with Danielle and TargetBay. Email marketing is a major plus. And the PPC ads have been cost-effective. I am pleased with TargetBay and the results we have been getting since working with them.
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Return on Investment
Lucidworks
  • Allowed us to move software developers from enterprise search to other customer focused applications due to built in signals processing and related popularity boosting out of the box.
  • Enabled business experts to work directly with Fusion to influence search results and not be so dependent on developers.
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TargetBay
  • We have seen a positive ROI with TargetBay. Once we get through Covid-19, it will be even better.
  • I know we are communicating with our customers on a regular basis, keeping Sign Art Etc in their minds as in-person events start happening again.
  • Emails we send are professional and creative. Much better than I would do.
  • PPC with TargetBay is better than what we see with Google Ads.
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ScreenShots