It may not be perfect but it definitely pays for itself
August 11, 2019

It may not be perfect but it definitely pays for itself

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with TargetBay

Our organization is currently using TargetBay to help collect email addresses by way of pop-ups, track some website usage, and for sending automated abandoned cart emails. Our website platform did not offer a built-in automated abandoned cart feature that could be modified or edited to fit our needs. TargetBay solved that problem for us.
  • TargetBay has amazing chat support.
  • TargetBay has a great onboarding process.
  • TargetBay is very affordable compared to other programs that offer similar solutions.
  • Once you are on-boarded and set everything up initially, they do not continue to manage your account well.
  • Presales will sell you on how "they" do a lot for you. This ends up not being the case. A lot of the weight and heavy lifting is still dependent on the user.
  • There is no way to easily manager your own users. If you want to add or remove users from your account, you are required to contact someone at TargetBay.
  • Generated significantly more product reviews in comparison to when we were not using TargetBay.
  • Proves revenue gains greater than the cost of the software.
  • Overcame technical advantages of not having the ability to modify/customize our existing automated emails that are native to our website platform.
TargetBay, while it is a great tool and more than pays for itself, is not the most user-friendly and/or easy to use. Even our very tech-savvy employees have struggled through figuring out some of the work flows. While TargetBay's technical support team on chat is amazing, they are not always available and documentation on "how-to" user and or do XYZ on their platform needs improvement.
If I could rate their chat support separately than their phone support, I would rate their chat support at an 8 or 9. Their chat support team, when online, can usually answer most any questions quickly and clearly. If they can't find the answer right away, they always follow up with an email providing you the help/assistance you need. However, their phone support is another story. I would rate the phone support a 4. Most of the times, while not all of the time, that we've had to talk with someone on the phone, we typically are left with more questions and/or not the answer we were looking for. I think this may be partially due to the language barrier, but either way it has pushed us to want to only use that chat option for support which, unfortunately, is more time-consuming.
Unfortunately, we've not extensively tested other platforms that compare to TargetBay apples-to-apples. However, in the best comparisons we could find, TargetBay was the easiest to integrate with most website platforms or stores such as BigCommerce, Shopify and Volusion. Additionally, the rates were very affordable where other programs were much more costly.
TargetBay is perfect for users who need a platform that offers automated abandoned cart emails and/or pop-ups on your website to incentive users to provide their email address. TargetBay integrates well with most commonly used website platforms such as Shopify, BigCommerce, and Volusion. TargetBay is not well suited for the user who is not tech-savvy and/or who is not familiar with already fairly familiar "automated" emails and processes.