TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lucidya

    Score8.4 out of 10
    Enterprise companies (1,001+ employees)
    Lucidya is a CX platform supporting customer experience across enterprises and public sector organizations. Its AI-native architecture ingests and analyzes customer data and market signals in real time across voice, chat, email, social media, and 40+ other digital data sources. By automatically detecting intent and classifying these inputs, it orchestrates and routes workflows to AI agents that execute end-to-end resolutions autonomously, handling cases from initial contact through…N/A

    Resonate

    Score10 out of 10
    N/AResonate in Reston, Virginia offers their data driven marketing analytics platform, emphasizing consumer trends and insights as a source of guidance (which the platform helps you to surface) for marketing campaigns.N/A
    Pricing
    LucidyaResonate
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LucidyaResonate
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    LucidyaResonate
    Small Businesses
    MindTouch
    Score7 out of 10
    Agency Analytics
    Score8.9 out of 10
    Medium-sized Companies
    Sogolytics
    Score9 out of 10
    Supermetrics
    Score9.7 out of 10
    Enterprises
    Medallia
    Score8.9 out of 10
    TrackMaven
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LucidyaResonate
    Likelihood to Recommend
    8.4
    (3 ratings)
    10.0
    (1 ratings)
    User Testimonials
    LucidyaResonate
    Likelihood to Recommend
    lucidya
    its very useful for tracking specific accounts and keywords associated with your business. what people think about a particular subject. also it is very helpful to track which communication channels brings more customers to your business
    Read full review
    Resonate
    If you have a client in an industry that has privacy restrictions (health care, education, etc.), Resonate allows you to still gain an important understanding of who your audience is and then activate to look-a-like audiences through the Resonate platform. This has been extremely beneficial for our agency. Site and impression tags also allow you to compare who you are reaching vs who is actually interacting with your ads, which can help fill in the gaps of a campaign or highlight areas to increase investments
    Incentivized
    Read full review
    Pros
    lucidya
    • Social lestining
    • Campain monitoring
    Read full review
    Resonate
    • Support - the support team at Resonate is incredible
    • Resonate is constantly making updates and communicating these updates to our agency
    • Ability to gain insights in industries that have privacy concerns, while staying compliant with all privacy laws
    Incentivized
    Read full review
    Cons
    lucidya
    • Improve on dashboard customization
    • Provide more visually appealing reports
    Read full review
    Resonate
    • The amount of insights can be overwhelming, but Resonate's new AI platform will help to alleviate the headache of trying to sift through thousands of insights
    • No other complaints/constructive criticism beyond that, we're extremely happy with Resonate!
    Incentivized
    Read full review
    Alternatives Considered
    lucidya
    Lucidya analyzes the local content
    Incentivized
    Read full review
    Resonate
    No answers on this topic
    Return on Investment
    lucidya
    • ROI is difficult to measure, but very helpful in making marketing decisions
    Read full review
    Resonate
    • Allows us to make better informed decisions with who we target
    • Ability to create an additional avenue for profit through Resonate's services
    • Use in new business pitches to get an understanding of who the potential client's audience is without any first party data
    Incentivized
    Read full review
    ScreenShots

    Lucidya Screenshots

    Screenshot of Crisis Management
Detect and fix problems before they become a painScreenshot of Customer Care
Take customer satisfaction performance to the next levelScreenshot of Customizable DashboardScreenshot of Crisis Management
Detect and fix problems before they become a painScreenshot of Competitive Analysis & BenchmarkingScreenshot of Automated Reporting