TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lucidya

    Score8.4 out of 10
    Enterprise companies (1,001+ employees)
    Lucidya is a CX platform supporting customer experience across enterprises and public sector organizations. Its AI-native architecture ingests and analyzes customer data and market signals in real time across voice, chat, email, social media, and 40+ other digital data sources. By automatically detecting intent and classifying these inputs, it orchestrates and routes workflows to AI agents that execute end-to-end resolutions autonomously, handling cases from initial contact through…N/A

    Topsy

    Score7.5 out of 10
    N/ATopsy is a full-scale index of the public social web. Apple acquired Topsy in 2015 and sunsetted the product.

    $12,000

    Per User Per Year

    Pricing
    LucidyaTopsy
    Editions & Modules
    No answers on this topic
    Topsy
    $12,000
    Per User Per Year
    Offerings
    Pricing Offerings
    LucidyaTopsy
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    LucidyaTopsy
    Small Businesses
    MindTouch
    Score7 out of 10
    Mention
    Score8 out of 10
    Medium-sized Companies
    Sogolytics
    Score9 out of 10
    Mention
    Score8 out of 10
    Enterprises
    Medallia
    Score8.9 out of 10
    Social Suite by Reputation.com
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LucidyaTopsy
    Likelihood to Recommend
    8.4
    (3 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    LucidyaTopsy
    Likelihood to Recommend
    lucidya
    its very useful for tracking specific accounts and keywords associated with your business. what people think about a particular subject. also it is very helpful to track which communication channels brings more customers to your business
    Read full review
    Apple
    Based off the price, I'd be hesitant to blindly recommend Topsy unless there is a need for the kind of big data it provides access to. If access to every single Tweet ever sent about your brand is important, then there is nothing else out there will do what Topsy does. At $12,000 per user, this is definitely not a product for the small social team, but if you manage a larger brand where reporting and brand sentiment mean a lot, then you owe it to yourself to evaluate Topsy Pro
    Read full review
    Pros
    lucidya
    • Social lestining
    • Campain monitoring
    Read full review
    Apple
    • Access to every single tweet ever sent since the start of Twitter.
    • Immediate access to results - extremely easy to generate search queries.
    • Multiple ways to visualize data.
    Read full review
    Cons
    lucidya
    • Improve on dashboard customization
    • Provide more visually appealing reports
    Read full review
    Apple
    • Pricing is steep and on a per-user basis.
    • Limited amount of data sources - Twitter, links and videos.
    Read full review
    Likelihood to Renew
    lucidya
    No answers on this topic
    Apple
    Quite simply, there is no other option out there with the amount of data we can get from Topsy. Others (like Radian6) have a large amount of data, but it isn't as easy to find, and creating reports is too cumbersome. Report generation in Topsy takes seconds, not minutes
    Read full review
    Support Rating
    lucidya
    No answers on this topic
    Apple
    The few times we have asked questions, they were answered instantly by our own account rep
    Read full review
    Alternatives Considered
    lucidya
    Lucidya analyzes the local content
    Incentivized
    Read full review
    Apple
    No answers on this topic
    Return on Investment
    lucidya
    • ROI is difficult to measure, but very helpful in making marketing decisions
    Read full review
    Apple
    • Immediate access to campaign performance data in social. Our sales team regularly requests metrics from campaigns several years old, and with Topsy, we can dig in and find it. This assists in helping them in their sales pitches to new clients and renewing deals with previous clients.
    Read full review
    ScreenShots

    Lucidya Screenshots

    Screenshot of Crisis Management
Detect and fix problems before they become a painScreenshot of Customer Care
Take customer satisfaction performance to the next levelScreenshot of Customizable DashboardScreenshot of Crisis Management
Detect and fix problems before they become a painScreenshot of Competitive Analysis & BenchmarkingScreenshot of Automated Reporting