Luma Health vs. Tebra EHR

The platform is reliable, easy to use, and has robust integrations which allows us to maneuver around some of the native limitations to the platform. For a simple use case of sending reminders, confirmations, and feedback requests, the system works great; however, if you want to build out more complex workflow using conditional logic, A/B testing, etc., the platform falls very flat. Luma Health did work with us years ago to build a custom platform that we use on our iPads in clinics to collect intake and consent forms, which works very well and has reduced our need to collect intake forms using paper; however, I think if we asked for this same project in the current year, we would get a flat no form their team, or it would come at an exorbitant cost. Their customer support has really dwindled in quality over the past few years.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Kareo is not an appropriate application for any real-world clinical need. It is highly unreliable, crashing frequently, and often becomes frozen. It also cannot ingest data from Therapy Notes, which was a promised feature of the platform according to the sales team. Additionally, when we ran into reliability issues (every day, with every clinician at the practice, across a dozen different office locations with different internet service providers) we were not offered the ability to cancel our contract. Until the reliability issues are fixed Kareo is not well-suited to any use case because it does not work.

• Two-way chat: we can easily text or email our patients one module
• API integration: we established multiple integrations which allow us to trigger communications from our CRM (HubSpot), and we also extract data from Luma Health which is essential for our reporting
• Reliability: Luma Health has very reliable uptime and we rarely have to worry if it will go down

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Catching missing patient info
• Catching missing insurance info
• Providing mailing addresses

• Email: Luma Health has a very poor module for creating email templates, which is a huge pain point for our marketing/patient experience team. You essentially have to copy and paste HTML into a Custom Action, which is very laborious and difficult to manage
• There is no workflow builder where you can easily map out the patient communication flow with conditional logic. You have to go to different modules within Luma Health (reminders, custom actions, etc.) to get the outcome you want, which becomes very messy.
• Their management has gotten much worse over the years (we have been on the platform for 6 years). Our CSM used to feel like a real partner -- we would have monthly calls where we would discuss our goals and work on custom development. Now, they seem to have downsized or shifted their model to pay-to-play. Basic requests feel like pulling teeth, and you have to pay extra to receive the aforementioned benefits that we used to love.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Everything created can always use adjusting depending on the situation
• Adapting to client needs quicker
• Problems are not reported in a timely manner

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Kareo was a massive waste of money. It's an unreliable product without promised features and sold by a disingenuous sales team. We will stick to reliable services like Doxy, Therapy Notes, etc.

its admin tool is pretty use to use and has good performance dashboard. it will be more useful if it can be intergrate to our Cerner sytem, so clinic staff do have not access and login a sperate tool

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The user interface is fine but it the app constantly freezes or crashes.

We use HubSpot as our central CRM and at one point we thought that HubSpot would replace Luma Health; however, it has become apparent that because HubSpot is very newly HIPAA compliant, it is very difficult/impossible to replicate the same functionality as Luma Health, especially when it comes to texting patients in a compliant manner. Luma Health is also much easier to use for a less technically advanced person.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I selected Kareo EHR because it was a lot simpler to use and the customer service was definitely better. Every representative I have spoken to has been super friendly and helpful.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We have negative reviews as we were sold a product that left out some key variables. Things we really needed to make the transition.
• I don't think KAREO is good for small business (0-10 employees) because their prices for additional or standard features is steep. They charge by the therapist to boot and it is steep!
• Again ASK questions; do a test run; ask about the migration of your data and its charges.
• You sign with them you will be locked into a 12 month contract with no out clause. If they are costing you the money you have to stay with them.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info