TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lumen UC&C

    Score7 out of 10
    N/AUC&C combines voice, video and collaboration tools into one platform that combines solutions from leading providers delivered on the Lumen connected global network. Services support Microsoft Teams, Webex, or Zoom.

    $22

    per month per user

    Universal Connectivity

    Score9.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    Universal Connectivity helps clients simplify communications systems for more than two decades. The vendor states they believe flexible, scalable cloud-based telecommunications enable businesses to better connect with the clients they serve. Their products, customized solutions and customer service aim to deliver clear and fast network connections.N/A
    Pricing
    Lumen UC&CUniversal Connectivity
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Lumen UC&CUniversal Connectivity
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Best Alternatives
    Lumen UC&CUniversal Connectivity
    Small Businesses
    Broadvoice | GoContact
    Score9.1 out of 10
    Broadvoice | GoContact
    Score9.1 out of 10
    Medium-sized Companies
    Webex Calling
    Score8.8 out of 10
    Webex Calling
    Score8.8 out of 10
    Enterprises
    Webex Calling
    Score8.8 out of 10
    Webex Calling
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Lumen UC&CUniversal Connectivity
    Likelihood to Recommend
    7.0
    (1 ratings)
    9.1
    (2 ratings)
    User Testimonials
    Lumen UC&CUniversal Connectivity
    Likelihood to Recommend
    Lumen Technologies
    While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
    Incentivized
    Read full review
    Universal Connectivity
    Universal Connectivity didn't mind that we are a small company--they helped us get where we needed to be with our communication system, and I appreciate that.
    Read full review
    Pros
    Lumen Technologies
    • MPLS circuits
    • Domestic calling plans
    • International calling plans
    Incentivized
    Read full review
    Universal Connectivity
    • Communications with the Universal Connectivity team are well communicated and presented in a non-technical way, making it so much easier to understand.
    • The solutions offered are comprehensive and complete.
    Read full review
    Cons
    Lumen Technologies
    • Cleaner invoices
    • Easier access to support
    Incentivized
    Read full review
    Universal Connectivity
    • I wish I could use them at home!
    Read full review
    Alternatives Considered
    Lumen Technologies
    We do not use any other products.
    Incentivized
    Read full review
    Universal Connectivity
    No answers on this topic
    Return on Investment
    Lumen Technologies
    • Outstanding uptime
    • Good value
    Incentivized
    Read full review
    Universal Connectivity
    • The ROI has allowed us to stay in business during this COVID crisis. We are all working remotely and communications with each of our team members and our clients is mission critical. The Universal Connectivity team had maximum positive impact on our ROI.
    Read full review
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