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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MACAW CRM

    Score8 out of 10
    N/AMACAW CRM system has been designed exclusively for the insurance sector. Prospects lead to opportunities, which leads to quotes, which leads to payment to the policies. In insurer requires, the underwriting and rating engines can be added. Salesforce can be deployed, managed and paid for. The policy servicing and claims tracking has been integrated in the system. The "digital" elements are integrated as various portals and mobile apps. The software has in…N/A

    Rev.io PSA

    Score8.1 out of 10
    N/AFounded in 1984, Tigerpaw developed and offers an end-to-end software professional services automation (PSA) software solution that ties all aspects of the business into a single application. Tigerpaw aims to help users around the world to sell more, service clients better and grow their businesses faster.N/A
    Pricing
    MACAW CRMRev.io PSA
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    MACAW CRMRev.io PSA
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Best Alternatives
    MACAW CRMRev.io PSA
    Small Businesses
    No answers on this topic
    Autotask PSA
    Score7.7 out of 10
    Medium-sized Companies
    No answers on this topic
    Workday Professional Services Automation
    Score8.2 out of 10
    Enterprises
    No answers on this topic
    Planview AdaptiveWork
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MACAW CRMRev.io PSA
    Likelihood to Recommend
    8.0
    (1 ratings)
    1.0
    (1 ratings)
    User Testimonials
    MACAW CRMRev.io PSA
    Likelihood to Recommend
    Nest Innovative Solutions Private Limited
    MACAW integrates well with Salesforce. As they say, they manage leads, opportunities, quotes and policies well. The underwriting and rating engines can be integrated if it's required. MACAW is a great solution for combining multiple systems into one and lowering overhead. It is not a great fit for non-technical departments.
    Incentivized
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    Rev.io PSA
    Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running
    Incentivized
    Read full review
    Pros
    Nest Innovative Solutions Private Limited
    • Blending of CRM within an insurance flow
    • Great Lead Management, Quotation and Underwriting
    • High level support for marketing campaigns and setting up successful content strategies
    • Great support for legacy back-office system
    Incentivized
    Read full review
    Rev.io PSA
    • ability to dispatch tech's to service calls
    Incentivized
    Read full review
    Cons
    Nest Innovative Solutions Private Limited
    • Not very user friendly
    • Configuration with older back-office system is a bit of a hassle
    • Searches and uploads sometimes take a long time
    Incentivized
    Read full review
    Rev.io PSA
    • When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
    • In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
    • I my experience when they know that there is an issue and the software is not working they keep billing you.
    • They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
    • They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
    • In my opinion, training is filled with jargon and no glossary.
    Incentivized
    Read full review
    Alternatives Considered
    Nest Innovative Solutions Private Limited
    MACAW provides deep integration with insurance-relevant tools, like underwriting and rating engines, which are not supported in shallow CRMs like Hubspot.
    Incentivized
    Read full review
    Rev.io PSA
    No answers on this topic
    Return on Investment
    Nest Innovative Solutions Private Limited
    • Allowed work from home due to its web UI
    • Made using legacy back-office system easier, except for more complex cases
    • Not user friendly and a bit hard to onboard into
    Incentivized
    Read full review
    Rev.io PSA
    • Gigantic waste of time and resources
    Incentivized
    Read full review
    ScreenShots

    MACAW CRM Screenshots

    Screenshot of Single Customer Overview DashboardScreenshot of Opportunity DashboardScreenshot of Quotation DashboardScreenshot of Policy Overview Dashboard