11 Reviews and Ratings
3 Reviews and Ratings
Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.Incentivized
It's great if you have a small contact center and are very comfortable with Vantage Point's coding, and you don't use Macs. Outside of that it can be a pretty tough platform to use. If you are running a large contact center or anything that will change much, I wouldn't recommend Vantage Point Incentivized
Easy progress reports using a type of "mail merge" built in templateReports tab is a nice featureSeems fairly stable and reliableIncentivized
Cheap - Vantage point is a very economic solution.Strong WFM models - Modified Erlang is great.Incentivized
Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand.Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal.Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue...Incentivized
Predications are not accurate, much less than 80% they advertisePrice point is highTry to charge you for indicators [that] would be free on literally any platform, MACD for example
Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities Incentivized
I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.Incentivized
We didn't have a clear operating agreement, and whenever we would call or email them they would tell us they were working on something, then we wouldn't hear back. We could have solved the problems ourselves if we had known we needed to - poor communicationIncentivized
Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort!Incentivized
We picked Vantage Point based on functionality and price. We wanted something that was purely wfm and not anything else. Vantage Point has an a la carte solution and is very economical. In some ways, the failure of Vantage Point for our application wasn't Vantage Point's fault. We didn't dedicate as many resources as needed. That said, we didn't feel we got any support from their teamIncentivized
Maestro allows me to log all communication with families, eliminating any question as to when I reached outMaestro is a huge time saver with sending progress reportsMaestro lacks customization that would make teachers more efficientIncentivized
Not much impact.Learned we needed to dedicate a full FTE to just program/manage Vantage Point.We eventually built our own scheduling tool since it was not intuitive.Incentivized