MaestroQA

MaestroQA

MaestroQA

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
MaestroQA	Score 9.8 out of 10	N/A	MaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.	N/A

Pricing

MaestroQA

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
MaestroQA
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	MaestroQA
Considered Both Products	MaestroQA Verified User Professional Chose MaestroQA I haven't used other software dedicated to Quality Assurance, but we did use Google sheets, it was easier to use, faster too, but the process of linking one specific flag to an specific admin to provide personalized feedback to them was hard and lengthy, now with Maestro it is … Incentivized Helpful? Verified User Executive Chose MaestroQA NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA Incentivized Helpful?

Best Alternatives
	MaestroQA
Small Businesses	Sogolytics Score 9.0 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Quadient Inspire Score 9.5 out of 10
All Alternatives	View all alternatives

User Ratings
	MaestroQA
Likelihood to Recommend	10.0 (2 ratings)
Usability	7.0 (1 ratings)

User Testimonials
	MaestroQA
Likelihood to Recommend	MaestroQA Maestro is very useful if you're trying to integrate your Quality Assurance process as grabbing a few flags from a big set of resolved flags, and directly back to your customer service or trust and safety reps, it's less useful if you're trying to assess a big number of flags, as the process of reviewing them is a little bit slow as you need to check some boxes and provide a comment Incentivized Verified User Anonymous Read full review
Pros	MaestroQA Monitors the quality of our agents Provides a user-friendly front end Provides detailed reporting Incentivized Verified User Anonymous Read full review
Usability	MaestroQA It's easy to use, easy to access, and everything, but some action buttons don't have too much contrast and it's hard to find them between a bigger set of possible actions in the screen, for example the edit score button seems hidden in the screen, it should be more visible. Incentivized Verified User Anonymous Read full review
Alternatives Considered	MaestroQA NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA Incentivized Verified User Anonymous Read full review
Return on Investment	MaestroQA We saw an instant improvement in our Agent's quality This is truly a collaborative tool - Quality Analyst - Agent Incentivized Verified User Anonymous Read full review
ScreenShots