MaestroQa is QA software that aims to drive customer loyalty. It provides unfiltered visibility into what's happening with agents, customers, CX processes, and business with a quality program built on MaestroQA.
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MaestroQA
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MaestroQA
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Community Pulse
MaestroQA
Considered Both Products
MaestroQA
Verified User
Chose MaestroQA
I haven't used other software dedicated to Quality Assurance, but we did use Google sheets, it was easier to use, faster too, but the process of linking one specific flag to an specific admin to provide personalized feedback to them was hard and lengthy, now with Maestro it is …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose MaestroQA
NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Maestro is very useful if you're trying to integrate your Quality Assurance process as grabbing a few flags from a big set of resolved flags, and directly back to your customer service or trust and safety reps, it's less useful if you're trying to assess a big number of flags, as the process of reviewing them is a little bit slow as you need to check some boxes and provide a comment
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It's easy to use, easy to access, and everything, but some action buttons don't have too much contrast and it's hard to find them between a bigger set of possible actions in the screen, for example the edit score button seems hidden in the screen, it should be more visible.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
