A great Quality Assurance tool to monitor your agents!
October 18, 2023
A great Quality Assurance tool to monitor your agents!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with MaestroQA
We were looking for a Quality Management tool to use alongside Zendesk and this was the product we selected after looking at several options. Quality Assurance was a gap we needed to fill and MaestroQA filled that gap very weel!
- Monitors the quality of our agents
- Provides a user-friendly front end
- Provides detailed reporting
- User-friendly front end
- Reporting
- Product Support
- We saw an instant improvement in our Agent's quality
- This is truly a collaborative tool - Quality Analyst - Agent
NICE CXone has a great QMS - Quality Management System, but it comes at a much higher cost than MaestroQA
Do you think MaestroQA delivers good value for the price?
Yes
Are you happy with MaestroQA's feature set?
Yes
Did MaestroQA live up to sales and marketing promises?
Yes
Did implementation of MaestroQA go as expected?
Yes
Would you buy MaestroQA again?
Yes