ManageEngine ADSelfService Plus vs. Specops Key Recovery

I think it's suited for any scenario, but mostly for people with a lot of remote users. It reduces the number of support requests as well that relates to forgotten passwords.

Incentivized

• Remote password changes when not connected to a VPN or at a remote office
• MFA for certain user groups allows standard users to work normally without additional effort
• Excellent reporting
• MFA for certain services such as terminal access greatly enhances security to these servers.

Incentivized

• Assist with post-implementation reviews to ensure we configured everything correctly
• Better integration with mobile devices such as an app to change M365 passwords for our mobile-only users
• It would be great if password changes of mobile users updates the AD so these accounts don't reflect as dormant AD accounts.

Incentivized

We only had to send out a one-pager with instructions for staff to register and staff found it very easy to use.

Incentivized

We have multiple products of ManageEngine in use, so it made logical sense to stick with them due to the integrations available with their other products, hence others weren't considered.

Incentivized

• Significantly reduced number of support calls for forgotten password, so less support services people required
• The ability to remotely change AD and M365 passwords saved a lot of time and costs of people travelling to offices to change passwords and we were able to reduce the password expiry time to be in line with best practice.

Incentivized