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MangoApps vs. Salesforce HR Service Management

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    MangoApps

    Score8.8 out of 10
    Mid-Size Companies (51-1,000 employees)
    MangoApps is a unified workforce platform designed to help organizations inform employees, align teams, and run daily work—especially across frontline and distributed environments where execution happens shift by shift. MangoApps brings together employee communications, intranet, collaboration, workforce operations, and HR support. Instead of relying on disconnected tools for messaging, knowledge, scheduling, tasks, and employee support, organizations can use MangoApps…

    $299

    per month 25 users included

    Salesforce HR Service Management

    Score8.9 out of 10
    N/AA solution that gives employees self-service so they can take action, get support on any channel, and find resources from one central place. For HR teams, streamline employee support and processes with HR case management.N/A
    Pricing
    MangoAppsSalesforce HR Service Management
    Editions & Modules
    Pro
    $299
    per month 25 users included
    Basic
    $990
    per year 25 Users Included
    Standard
    $1,490
    per year 25 Users Included
    Pro
    $2,990
    per year 25 Users Included
    Enterprise (Self-Hosted)
    Contact Sales
    for 2000+ users
    Enterprise
    Contact Sales
    per year per user
    No answers on this topic
    Offerings
    Pricing Offerings
    MangoAppsSalesforce HR Service Management
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsVolume discounts apply for large enterprise organizations. Non-profit organization discounts also available.—
    More Pricing Information
    Best Alternatives
    MangoAppsSalesforce HR Service Management
    Small Businesses
    HCL Connections
    Score9 out of 10
    No answers on this topic
    Medium-sized Companies
    HCL Connections
    Score9 out of 10
    No answers on this topic
    Enterprises
    HCL Connections
    Score9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    MangoAppsSalesforce HR Service Management
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.0
    (1 ratings)
    User Testimonials
    MangoAppsSalesforce HR Service Management
    Likelihood to Recommend
    MangoApps
    The ability to create optional interest groups for users to join if they like is a great way brings users together, and promote group meet ups and events. The polls ability is always great for taking a quick check of people's availability, we've used it to gauge interest in events and dates. One thing that could be improved is that there is both a messaging and an instant message functionality which seems a little redundant having users being able to message you from different places in separate inboxes, however this may be due to our set up.
    Incentivized
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    Salesforce
    It is good for incident and change management. It can also be used for problem management. Not very useful for auditing as the search functionality has to be improved for that. Quite easy and convenient to use. The ability to export reports also would be great for checking incidents and change trends.
    Incentivized
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    Pros
    MangoApps
    • MangoApps provide a large number of options to interact within a community. People can post updates, ask questions, create polls, quizzes, wiki, surveys, chats, or forms.
    • The Web interface is a modern application (Facebook inspired). The navigation (although not the most efficient) is overall quite intuitive.
    • MangoApps has a web interface, and apps for desktop (Windows, Mac), and mobile.
    • MangoApps features a centralized notification system. Unread messages are notified from the Web app, the mobile, or the desktop app. The synchronization status is synchronized.
    • MangoApps integrates with Active Directory.
    Incentivized
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    Salesforce
    • Good interface
    • Simple and concise
    • User-friendly
    Incentivized
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    Cons
    MangoApps
    • The messaging system is quite new and doesn't always clear down when read
    • The mentions tab can get very busy if you're added to groups
    • Lots of customisation can make it overwhelming when editing
    Incentivized
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    Salesforce
    • The change requests page could be better
    • The process for the incident lifecycle could be a little simpler
    • Search options could be improved a bit
    Incentivized
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    Alternatives Considered
    MangoApps
    Although, Facebook at Work featured a very modern interface and was praised by many of the beta testers, we primarily didn't choose Facebook at Work due to data security reasons.
    Incentivized
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    Salesforce
    It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume of incidents.
    Incentivized
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    Return on Investment
    MangoApps
    • Users can connect from all over the business, especially useful when working from home
    • A friendly informal communication method outside of teams/slack/emails
    • A way to communicate events to the whole business
    Incentivized
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    Salesforce
    • Reduces time to resolve incidents
    • Enables to get a good overview of the change
    • Improves employee involvement and productivity
    Incentivized
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    ScreenShots

    MangoApps Screenshots

    Screenshot of the MangoApps Unified Intranet & Employee App. The intranet helps organizations overcome scattered communications and low engagement.

 - AI search delivers faster information access.
 - Targeted communications reaching 100% of workforce.
 - Mobile-first platform, for a higher adoption rate.
 - Social tools to drive an increase in engagement.Screenshot of the MangoApps Employee App, for reaching frontline employees, including those who don’t sit at a desk, use a company email, or have regular access to internal systems. Bring frontline teams in the loop, speed up operations, increase engagement, and reduce risk with a branded mobile experience.Screenshot of MangoApps News & Announcement Posts, used to schedule and publish important updates, from executive messages to departmental news, in a central location that’s easy to access from desktop or mobile.

Key Capabilities:
 - Increases visibility of key messages.
 - Mobile-friendly announcements.
 - Includes images, attachments, and video.Screenshot of the file sharing, sync, management and file versioning interface.Screenshot of the knowledge base, accessible from any device.Screenshot of an online web form, with trackers used to track and co-ordinate anything.