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Enhanced Admin & Support
Entry-level set up fee?
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $4 per month per user
Workplace is a business communication tool from Meta that helps teams stay connected in a simple and secure way. With familiar features like Live Video and Groups, users can share information, engage your employees, build culture and connect people anywhere, anytime. It is designed so the user doesn't need to be an IT genius to use it, and so that anyone can pick it up and get started straight away.
Workplace integrates with tools like Office 365, Google Workspace and ServiceNow, or the user can build custom integrations to connect any other tools relied upon. The vendor states that security and privacy are at the heart of Workplace - user data belongs to the user, and it is kept separate from Facebook.
Workplace boasts over 7M users worldwide.
|Mobile Application||Apple iOS, Android, Mobile Web|
|Supported Languages||German, English, French, Italian, Japanese, Portuguese, Spanish, Vietnamese|
- Connect employees who are far apart.
- Allow users to share informal content in a way that is familiar and comfortable
- Innovate with live video and questions and answers
- Track engagement on the platform and what interests the users
- Analytics can always be worked on
- Layout can be a little intimidating for a new user who isn't used to platforms of this nature
- requires a healthy amount of admin and behind the scenes work
- The Knowledge Library is an easy and efficient way of consolidating policies, documents and training materials into one place.
- The Draft For feature allows comms teams to create posts for senior leaders within the business with ease; cutting down the amount of admin required to launch campaigns.
- The analytics provided make it really simple to track campaign progress, usage numbers, and high-performing groups in order to measure and report on ROI.
- It would be helpful if personal information could also be linked with the identity provider, so that all information could be filled out based on the individual volunteering it once
Currently, we have 2 main channels of communication where we can cover all company. This is the email and Workplace. With out HR Marketing team, we are doing our best in giving a bigger focus to Workplace because it is a 2-sided channel instead of email. We encourage associates to share reactions, comments (both bad or good). Also, we work on increasing leadership communication in Workplace (TownHalls for all managers from C-level team) to show associates how beneficial this channel can be, compared to others.
- 2-sided communications - gathering feedback instantly after the communication is released (comments, reactions)
- recognition (that's the place where we share our top achievements and associates feel appreciated - e.g. it's so cool when CEO can comment that your achievement is important)
- platform for creative formats to engage associates to our communication (live streams, q&a, achievement posts, etc)
- providing instant reactions from associates during live stream (we stream a lot and seeing instant reaction from the audience is important. We can comment but we cannot share reactions in the way so that the hosts see this reaction from the other sided. It'd be a perfect improvement)
- more analytics in groups and admin panel
- smth like Instagram stories would a cool format to add
- better design of email notification
- leadership communication. When our CEO posts a video to all company - it always gets the highest engagement
- recognition/achievements posts
- live streams for education, knowledge sharing - we are a company of 12000 associates and there is no other corporate channel for us to gather more than 500 people in one place.
- sharing some very targetted messages - it's impossible to do at Workplace without creating a group. So we use email channel for such targetted communications
- instant communication like in a chat (probably it's less appropriate in our specific case because we use MS Teams for such quick communication instead of WP chats)
- Livestreaming events
- Safety Center
- A more robust video reporting capabilities
- Additional admin reporting capabilities
- Call center use Workplace to have support all the time for our customer
- Communication between the different countries in our organization are better
- It help us a lot in project management and agility
- Less time between Functionalities that are on Facebook to be developed for Workplace
- Easier way to communicate or to link with other customers
- More tools for Projects Management, Brainstorming and Creativity
- Better rooms"salon" for visio like Zoom; right now the quality is lacking
- Unite the working groups
- Simple interface similar to the use of Facebook
- Very focused on companies
- Projects management
- Task management
- Monitoring and saving of the most relevant communications
- No need to install plug in
- Useful for broadcasting live content to large audiences
- Extend Webex controls to stream
- File and whiteboard sharing support while live streaming
- Support for automatically translate the live streaming
- In some companies, security and privacy are sensitive issues and this is something to take into account when enabling streaming to a user
The recommended scenarios and where Workplace by Facebook fulfills the objective in a wonderful way are those where you want to transmit a message live to large audiences, without the need for the receivers of the transmission to install an application or additional components on their computers. The opposite case applies to events where all participants are required to have the need to interact with the interlocutors or in low-mass events.
- Messaging tool is great for quick check-ins each day or getting a hold of someone quickly in a remote work setting
- Groups make it easy to separate clients and projects to keep work organized
- RSS feed connectivity so we can read up on new articles posted by websites we follow
- Can be glitchy at times, with notifications not working or delayed
- It's more of a status update place, can't easily work on projects within Workplace
- A little too much like Facebook, would be nice to have more project management features
- Bring groups of people together to share info, stories, updates, etc.
- The chat app is pretty decent.
- Workplace Live is a good large-group meeting broadcast platform.
- It's pretty intuitive to use for anyone who's used Facebook.
- It provides different levels of "security" for groups, allowing you to have open, closed, and "secret" groups.
- It's easy to paste images into your posts and comments, without having to necessarily go through the process of saving an image as a file, etc.
- It has search capabilities for finding old information.
- It's available for both desktop/laptop and mobile devices.
- It's secured to allow only those within the company to see company-related info (but it also has a few inter-company groups, which can be useful, too).
- Workplace Chat has the ability to set it to Do Not Disturb.
- You can set notifications, including email notifications, if you want to be alerted to new activity in your groups, etc.
- You can use Markdown to format your text
- Workplace Chat is not reliable in terms of being able to delete a comment you sent...sometimes it works, sometimes it doesn't.
- When viewing a Workplace Live event after it's over, the comments don't always show all of them and in order, even when you choose that option.
- Your "status" (on vacation, in a meeting, whatever) is a bit too subtle and easy for folks not to notice. We've created "badges" to use in place of our profile photo as a workaround for that, but it would be nice if Workplace had provided something like that itself.
- The best thing in my opinion is the awesome UI, because its similar to Facebook and it's very familiar to most employees.
- The newsfeed is a very good feature to keep track with all company updates and teams news.
- The ability to create groups/channels for every team to keep the privacy is perfect.
- watching videos or previewing photos/ videos took too much time
- The similarity of the Facebook taken as drawback as per the technical teams, because they're not taking the tool seriously
- Very Friendly and Familiar User Interface
- Great Chat Capabilities
- Announcements/News sharing is Easy
- There was No Video Meetings Feature
- It doesn't integrate with Third Party Apps like your Outlook Calendar, Email, etc.
- There was No Screen Sharing capability
- Lower volume of emails
- Group capabilities
- File sharing
- Older co-workers are less likely to use it.
- Can be a time sink at work, people get distracted.
- Only effective as long as the people you need to communicate with are also using it.
- The best thing is we do not have to send or accept request to connect with others.
- It's UI is very similar to regular facebook to looks familiar.
- My focus is on privacy. Sharing confidential documents on this platform is a little bit doubtful.
- Its timeline is not so much useful as it also inclines to waste time by generating spam content.
- Its layout is very similar to regular Facebook, so it looks familiar and easy to use. Members do not need to be trained to use it for the first time or later on.
- We can create different groups for different departments or different projects according to our needs, and share required content over that group only; it's a helpful way to discussions, collaboration, etc.
- Its pricing is suitable for a small or large organization.
- It has nice mobile apps, which helps us to keep connected with the organization and project while we are away.
- The chat feature is inbuilt in Workplace by Facebook, so we don't have to use other apps for that purpose.
- If they could add some more features to track project statuses or task updates, it could be a great help for most of its users.
- There could be some way to save us from managing two Facebook accounts, i.e. personal and workplace. Maybe one common portal for both.
- Sometimes Workplace by Facebook distracts our focus, as its main wall shows endless content shared by other mates, which helps to disturb focus from the work.
- Having almost everything but one specific element being left out.
- The cost was prohibitive.
- Time to learn and then deploy and teach was not an efficient use of resources.
- Segmenting the communication and levels of access not achievable.
- It provides a user interface that is familiar and proven to assist in engaging people to use the platform. The layout is clean and minimal and pleasing and that helps staff become comfortable with interacting with one another.
- Group insights are a fantastic feature that allows you to see how a certain topic, discussion or file is performing with the staff or audience. If you are seeking feedback on a particular memo, for instance, the insights will catalog who has viewed, how many comments, questions or interactions, etc. It helps to see in real-time, the things staff or clients are excited about and then the items where no one comments.
- Cataloging of historical information is a real benefit. The dashboard has a notes section where I will keep a lot of private and or personal reflections that I can reference at a later time. I may jot a few notes about a project so I can recall them at a later point. Many programs do this, but again, this is all within the same house and for time and memory sake, this really works well.
- Segmenting is very easy to do. We have set up Groups for various projects, teams, clients or cohorts. You can segment as much as you want and one person may be in more than one group but maybe not all groups. Basic segmenting that works well. Notifications are sent when new posts or news is released.
- The platform is not the same portal as Facebook so there is no chance that posts get put on the wrong timeline. With this said, what I like most is the ease of onboarding and no one has had any trouble getting up and going on Workplace. It is like Facebook, easy and something most if not all will have familiarity in navigation.
- It would be helpful if a review confirmation checkbox was able to be placed by files that needed to be read or reviewed. Along the same line, approve, review again, etc. would be helpful checkboxes to add by files, proposals.
- The layout is clean but suffers a bit from the center column width with two sidebars and a lot of empty space. It almost looks like a going out of business sale retail store where you notice the empty shelves. Workplace feels a bit bare at times. I think some good design modifications can help. Now on mobile, it is a great layout. I am addressing specifically the desktop browser login.
- An admin control dashboard would be really effective and even more so with more users on the platform.
- Document storage.
- Notifications and alerts.
- Single sign-on.
- Mobile sign-on.
- Mobile user-experience.
- Passing information to all staff
- It's free
- Chat feature
- You can view it on your mobile device
- Maybe finding a way to create forms other than surveys.
- Great place for the HR department to post policies, forms, hiring.
- Good way for departments to work together on simple events.
- Good way to post daily events and get feedback from staff ongoing projects.
- It should be only for work-related items. No personal information should be posted.
- It provides a place where you can interact with your fellow coworkers.
- It helps get questions answered fast and it may be helpful to others as well to see your questions and answers.
- It provides a place where I can always be updated about whats going on in my business, new items that my company releases, and videos or documents on people explaining how to use the new items.
- It is difficult to get the hang of at first because there is so many different components to it. Recently, I realized that I can even see my organization chart of everyones ranks in the company! I just realized this a year later so, it can be overwhelming at times.
- With there being so many different components to it, I sometimes can't find my notifications and who is responding to what post that I posted.
- I'm not a fan that there can be so many different groups within the Workplace by Facebook app because its already a whole different program than Facebook. Then you add groups into that and I feel like it just leaves room for a lot of confusion.
- One point of connection for all communication needs.
- The layout is very similar to Facebook, so it has very little learning curve.
- The mobile app is well made and easy to use, so we're not tied to just our laptops for communication.
- Perhaps because it is a new offering, some of the features are a little buggy at times.
- Currently, you cannot share your screen in a group call.
- You can't add people outside your organization to video calls on Workplace Chat.
- Tidy work
- Almost no problem to implement (Everybody knows how to use Facebook)
- Great chat system
- We are still using we transfer to move big size elements.
- No bother setup might be easier.
- Live-streaming and video capabilities.
- No training at all is needed - friendly interface.
- Replace all the social tools of our digital workplace like Yammer or Twitter.
- Targets younger employees like millennials.
- Our IT teams need to put in extra hours of coding for integrations to go live.
- Workplace doesn’t support group video chats. It’s a deal-breaker for a platform that claims to make team collaborations efficient.
- Problems with work-life balance.
- A very quick platform for sharing insights and following any on going discussion.
- Chat feature and mobile device support.
- Inform other people about relevant events.
- The groups are not well organized IMHO.
- It would be great to have Workplace by Facebook as a part of my personal Facebook social network account.
- Not possible to control what information you want to see in groups, as the quantity of information can become quickly overwhelming.
- It has a relatively easy to use interface and makes meeting management tasks less stressful.
- The software can also help streamline general employee interactions, meetings, and communications in one environment.
- The newsfeed can become too cluttered if highly utilized.
- Depending on one's hardware specs, the video conferencing tools can be limited. However, that is the same with similar products.
- Some of its features may lack data privacy transparency rights.
- Some of the functions are not as streamlined resulting in more tedious interactions with the program.
- Better coordination.
- Calling could be improved.
- A way to communicate with a team.
- Commenting on visuals.
- Private channels.
- Privacy issues.
- We weren’t ready to pay for the additional features of a brand new tool.