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December 03, 2020

It is being used across our entire company in order to improve collaboration in the workplace and communication. The overall hope is that it will reduce the amount of emails that are sent throughout the business in total. It addition, it allows you to make groups so that it's easier to collaborate with your business segment, across business segments, or in specialized groups you're doing projects with.
- Collaboration
- Communication
- Lower volume of emails
- Group capabilities
- File sharing
- Older co-workers are less likely to use it.
- Can be a time sink at work, people get distracted.
- Only effective as long as the people you need to communicate with are also using it.
Initially, I buried myself into trial overwhelm as I searched for a client communication and review portal. Each one I tried suffered from one or more of the following:
- Having almost everything but one specific element being left out.
- The cost was prohibitive.
- Time to learn and then deploy and teach was not an efficient use of resources.
- Segmenting the communication and levels of access not achievable.
- It provides a user interface that is familiar and proven to assist in engaging people to use the platform. The layout is clean and minimal and pleasing and that helps staff become comfortable with interacting with one another.
- Group insights are a fantastic feature that allows you to see how a certain topic, discussion or file is performing with the staff or audience. If you are seeking feedback on a particular memo, for instance, the insights will catalog who has viewed, how many comments, questions or interactions, etc. It helps to see in real-time, the things staff or clients are excited about and then the items where no one comments.
- Cataloging of historical information is a real benefit. The dashboard has a notes section where I will keep a lot of private and or personal reflections that I can reference at a later time. I may jot a few notes about a project so I can recall them at a later point. Many programs do this, but again, this is all within the same house and for time and memory sake, this really works well.
- Segmenting is very easy to do. We have set up Groups for various projects, teams, clients or cohorts. You can segment as much as you want and one person may be in more than one group but maybe not all groups. Basic segmenting that works well. Notifications are sent when new posts or news is released.
- The platform is not the same portal as Facebook so there is no chance that posts get put on the wrong timeline. With this said, what I like most is the ease of onboarding and no one has had any trouble getting up and going on Workplace. It is like Facebook, easy and something most if not all will have familiarity in navigation.
- It would be helpful if a review confirmation checkbox was able to be placed by files that needed to be read or reviewed. Along the same line, approve, review again, etc. would be helpful checkboxes to add by files, proposals.
- The layout is clean but suffers a bit from the center column width with two sidebars and a lot of empty space. It almost looks like a going out of business sale retail store where you notice the empty shelves. Workplace feels a bit bare at times. I think some good design modifications can help. Now on mobile, it is a great layout. I am addressing specifically the desktop browser login.
- An admin control dashboard would be really effective and even more so with more users on the platform.
January 22, 2020
Workplace by Facebook is one of the best products that we use. It is the best tool for internal communication inside the organization, in my opinion. It is being used across the whole organization. It helps us to keep connected with the organization widely and with the team members at the lower level. It's very easy to chat, share, and connect with others in the organization.
- The best thing is we do not have to send or accept request to connect with others.
- It's UI is very similar to regular facebook to looks familiar.
- My focus is on privacy. Sharing confidential documents on this platform is a little bit doubtful.
- Its timeline is not so much useful as it also inclines to waste time by generating spam content.
December 17, 2019
Workplace by Facebook is used across the entire organization. It closes some communication gaps and reduces the amount of email by replacing the interaction over email with a social media platform format. It has improved discussions and reduced the number of emails. I think that it is a more relevant tool for the younger generation - more inclusive of those who aren't as fond of emails.
- It is user-friendly, as most individuals are familiar with Facebook. The look and feel are the same.
- It reduces the number of emails, as people can choose to post communications instead of maintaining a distribution list.
- It fosters participation and collaboration.
- It is not a project collaboration tool. I understand that this is not the main intent, but it should offer better project-related collaboration features since it is a professional version.
- In light of the latest news, I find it hard to trust Facebook with internal proprietary communication.
November 09, 2019
We use Workplace by Facebook among the whole organization. Most of our employees are encouraged to use it on a regular basis. We generally use it on a daily basis to discuss what's going on in which department. We share our documents with others in respective groups. For new projects, every team member is asked to give updates in the project groups, so that every team member knows the latest status. We generally share data and documents with each other via Workplace by Facebook. Most of the time, it's very easy to use instead of other methods of internal communications. Workplace by Facebook, at our organization, helps greatly to keep connected with each other socially and professionally.
- Its layout is very similar to regular Facebook, so it looks familiar and easy to use. Members do not need to be trained to use it for the first time or later on.
- We can create different groups for different departments or different projects according to our needs, and share required content over that group only; it's a helpful way to discussions, collaboration, etc.
- Its pricing is suitable for a small or large organization.
- It has nice mobile apps, which helps us to keep connected with the organization and project while we are away.
- The chat feature is inbuilt in Workplace by Facebook, so we don't have to use other apps for that purpose.
- If they could add some more features to track project statuses or task updates, it could be a great help for most of its users.
- There could be some way to save us from managing two Facebook accounts, i.e. personal and workplace. Maybe one common portal for both.
- Sometimes Workplace by Facebook distracts our focus, as its main wall shows endless content shared by other mates, which helps to disturb focus from the work.
October 08, 2019
We use it to inform staff of daily events and new projects. We also put out PDFs, photos, and forms for easy access for staff. HR and building events keep staff updated as much as possible of all the work that is being done with departments and building renovations, etc. All staff have access to Workplace. So far it's been a very helpful tool. I do wish it had some type of form building section.
- Passing information to all staff
- It's free
- Chat feature
- You can view it on your mobile device
- Maybe finding a way to create forms other than surveys.
October 08, 2019
I work under a really big brokerage. We are almost completely worldwide. My company uses Workplace by Facebook across the whole organization as a means to have all the other realtors and workers together in one place, have specific groups, have documents that people need readily available, and to give answers to questions that people have. We also use it as a referral place where people in any state can pick up a referral that someone needs.
- It provides a place where you can interact with your fellow coworkers.
- It helps get questions answered fast and it may be helpful to others as well to see your questions and answers.
- It provides a place where I can always be updated about whats going on in my business, new items that my company releases, and videos or documents on people explaining how to use the new items.
- It is difficult to get the hang of at first because there is so many different components to it. Recently, I realized that I can even see my organization chart of everyones ranks in the company! I just realized this a year later so, it can be overwhelming at times.
- With there being so many different components to it, I sometimes can't find my notifications and who is responding to what post that I posted.
- I'm not a fan that there can be so many different groups within the Workplace by Facebook app because its already a whole different program than Facebook. Then you add groups into that and I feel like it just leaves room for a lot of confusion.
October 03, 2019
I work at Delta Airlines and at the moment the entire company, including ground staff and corporate colleagues, all use the platform. After trying many internal social platforms, this one has the highest adoption and has created a multitude of more conversations and communication between colleagues, peers, and senior leaders. By improving the corporate culture and morale through the social platform, we have also been able to understand the latest company events, announcements, and accomplishments by all staff through pictures, videos, posts.
- It provides the ability to instantly post something the same way you would on personal Facebook accounts to let the company know of a success story, announcement, or praise for another employee.
- The ability to stay logged into your personal account and access your company login through the same portal. This has drastically increased adoption versus any other internal social media channel that we have tested in the past.
- The ability for others, even those you don’t work with, to comment and share posts that team members have shared. This allows for digital virality within the company, which helps foster a healthy corporate culture digitally.
- Since most people use Facebook for their own personal social networking, the ease of figuring out Facebook for work is exceptional and get more people to adopt the platform and use it on a daily basis.
- So far, it has addressed every need that we have had as a company. If anything, our company can work on adopting the platform even more, especially with ground staff that have wins and learnings onboard aircraft and at the airport. Being on the corporate side of the business, I would love to see some way to encourage these types of employees to post and share more.
- I would also like to see if there is a way to have an element of paid social on the internal side so that more important announcements and press releases can be shared and can show further up on every employee's feed when they log in.
October 01, 2019
Workplace by Facebook is being used by the whole organization. It is originally implemented to bring everyone at one place and share their Experiences, Problems, Knowledge and thoughts with each other. People from all the Hierarchy are collaborated at one place to have the transparency of What is happening across organization and locations. Idea to Bring workplace is to have more employee friendly communication.
- No need to Send a Friend request and wait for acceptance to start Communicating. Everyone in the organization is already connected to you.
- You can understand the hierarchy more easily, Communicate the Cases directly to the concerned person/team, Post an experience across the platform for everyone.
- This Has the capability of removing the legacy Internal chat application and use Workplace Instead.
- Adapting to this software does not take a moment if you have ever used the Facebook. Everything is exactly same except you don't have to send the friend request.
- If Workplace by Facebook can adapt to Screen Sharing and other Content Communication which is highly required across the Industry, it will be a total game changer.
- Strictness to more user data on the profile page will bring more transparency within the organization. Like Basic User Photo, Designation, Location. etc
- Having Badges/Levels for the Users based on their contribution across the organization and teams can make the Workplace more interesting and quick adapting.
Workplace is used as the central communications hub of the company. It is used across the board and it fosters a sense an of belonging across all areas of the company. On companies that are very big, it is a good tool to make sure you can see how your work impacts other areas and keep up to date with the company´s updates.
- Instant social feel: very easy to use.
- Works on any device. Designed for mobiles and on the go workers.
- The Groups feature is very well designed and very useful.
- Very easy to get distracted. There is a risk to scroll endlessly without any use.
- Notifications can be annoying and not customizable enough.
- Very hard to track project updates on the platform and focus on one single issue.
September 14, 2019
It is being used as a social and collaboration tool across the organization, with professionals sharing moments from their work life.
- Familiar user experience.
- Same features as Facebook.
- Focus on groups and communities.
- Integration with other enterprise backend tools is lacking.
October 07, 2019
Workplace by Facebook is being used to inform colleagues about daily events and new projects. It also serves as a place to put out pdf files, photos, and forms for easy access for staff. HR and Building Events keep staff updated as much as possible of all the work that is being done with departments and building renovations, etc.
- A very quick platform for sharing insights and following any on going discussion.
- Chat feature and mobile device support.
- Inform other people about relevant events.
- The groups are not well organized IMHO.
- It would be great to have Workplace by Facebook as a part of my personal Facebook social network account.
- Not possible to control what information you want to see in groups, as the quantity of information can become quickly overwhelming.
Ours is a small organization and we use it across the whole organization. It saves time and it allows better co-ordination amongst team members.
- Better coordination.
- Time-saving.
- Secured.
- User-friendly.
- Calling could be improved.
September 20, 2019

Workplace is currently being used by almost our entire organization, with a few holdouts that haven't seen the value. We were looking for a more efficient way to communicate and collaborate than email, but other simpler chat clients were not being adopted consistently. Workplace offered an office communication tool with almost no learning curve for most users. For teams that have adopted it successfully, it has both reduced the number of email conversations required and offered a more seamless interaction opportunity for remote users.
- Minimal learning curve - besides being generally intuitive, the functions and interface are familiar to anyone who uses Facebook.
- Balanced notifications - many competing tools have notifications that are either too intrusive and frequent or not helpful enough, while Workplace is a good middle ground.
- Flexible - polls and comments have a variety of business uses that make it a much more robust communication tool compared to strictly chat-based options.
- Limited project management options - no good way to track tasks or projects, so other tools are needed.
- Easy to dismiss for people who don't see the value - the Facebook-like nature of the tool can be a liability when it comes to wanting management to take it seriously.
- Chat interface has downsides - the standalone chat applications can be a bit buggy, and the chat interface within the web view is not ideal.
- No intuitive way to message a group - chat options like Slack are better at easily messaging a group or department, where in Workplace you have to be a member of a group to start a conversation.
October 08, 2019

Our company uses Workplace by Facebook as a central location for company communications. The whole company uses it, not just the software developers. We use it for internal chats, company announcements, and wiki's. Before we started using Workplace, we used several disparate technologies to meet each of these needs, so having everything under one roof has been incredibly efficient and successful.
- One point of connection for all communication needs.
- The layout is very similar to Facebook, so it has very little learning curve.
- The mobile app is well made and easy to use, so we're not tied to just our laptops for communication.
- Perhaps because it is a new offering, some of the features are a little buggy at times.
- Currently, you cannot share your screen in a group call.
- You can't add people outside your organization to video calls on Workplace Chat.
October 07, 2019

We use Workplace by Facebook on a daily basis to coordinate the work with our clients and inside the organization. We left Slack for Workplace because it feels tidier as we can talk about one topic on a publication and about another topic in another publication and the channels never cross.
- Tidy work
- Almost no problem to implement (Everybody knows how to use Facebook)
- Great chat system
- We are still using we transfer to move big size elements.
- No bother setup might be easier.
October 04, 2019

Workplace by Facebook provides a relatively easy solution for group collaboration efforts in a company or organization. It helps provide a streamlined approach to project management, meeting assistance, and can be integrated with applications like Office 365. It also has a robust set of calling and communication options that can fit in with users utilizing different hardware systems.
- It has a relatively easy to use interface and makes meeting management tasks less stressful.
- The software can also help streamline general employee interactions, meetings, and communications in one environment.
- The newsfeed can become too cluttered if highly utilized.
- Depending on one's hardware specs, the video conferencing tools can be limited. However, that is the same with similar products.
- Some of its features may lack data privacy transparency rights.
- Some of the functions are not as streamlined resulting in more tedious interactions with the program.
I reviewed Workplace by Facebook and tested it by using it on a small team. It ended up being slightly wonky in our workflow as some of the team were uneasy with sharing private information with Facebook because of all the things with that. I like the concept, but it just didn’t work well for my team.
- A way to communicate with a team.
- Commenting on visuals.
- Private channels.
- Privacy issues.
- We weren’t ready to pay for the additional features of a brand new tool.
October 03, 2019

Our company uses Workplace on a daily basis. We use it for communication, both through text and audio calls, between team members. We also use many different groups within Workplace, like an Announcements group where we post important information, or Current Projects to share what we've been working on with the team, and even a Social group to post things from our everyday lives.
- Team communication.
- Announcements.
- Social.
- It could have a cleaner desktop interface.
- I've had a lot of audio problems with calls.
- Sometimes takes a while to refresh if my computer falls asleep.
Currently, Workplace is being used across departments within my organization. It is widely used to communicate and collaborate. We use this tool while messaging via direct chat, group chat and call (audio and video). This tool is widely used to measure employee options by running pools. This is an excellent innovation from Facebook.
- It is being used to obtain feedback by running polls.
- Single sign-on feature.
- Messaging and calling.
- Live video streaming.
- Unlimited storage for photos and videos.
- Security.
- Not good as project management tool, difficult to measure individual tasks.
- Unable to remove employees, always need to connect to the customer service center.
October 03, 2019

It is being used by a specific department within the organization. The platform has a great UX/UI and helps our team to better communicate between each other, share content and information and use the structure as a single source of truth for the products generated in our projects. It has been very helpful and useful.
- Single source of truth
- Document Management
- Knowledge Management
- Improved communication
- Improved process efficiency
- Better project visibility
- Integration with third parties
- No public evolution roadmap
- Small community of developers
October 03, 2019

I have used Facebook's workplace, but not in my Organization. I have used it in the non-profit organization that I volunteer for. It's a very good tool, and is actually free or costs very little. It's made it easy to share files and do a group chat. It's convenient, easy to use, and available for free.
- Group Chat.
- Newsfeed -- this is kind of unique for a connectivity tool like this.
- Video calls through phone make it very convenient.
- It is not very popular.
- The pricing is very reasonable, but not many are aware of it.
Workplace is being used across the organization in order to collaborate and be aligned on our shared goals. As the central hub of communication of the company, Workplace helps each member be informed and updated about the company´s current initiatives and plans as well as allows groups and teams to organize and communicate to focus the efforts on things that will have an impact.
- Extremely easy to use as-is modeled on Facebook's platform.
- Works well in any device (mobile and desktop).
- Very easy to upload media and share it with the teams.
- It can be used for distraction rather than focus.
- Hard to keep track on threads.
- Notifications system needs to be improved.
Edelman leverages Workplace to deliver corporate communications and updates to a global workforce. We receive updates about PTO policy, HR benefits, handbooks, learning opportunities, training, and additionally use it as a document manager for global IT information as well as local wifi password information. Finally, we receive local communications as well monthly with the office calendar and wifi password.
- Document storage.
- Notifications and alerts.
- Single sign-on.
- Mobile sign-on.
- Mobile user-experience.
For us, Workplace has gone beyond communication. It’s actually helping us solve problems. This is a way better tool when comparing to others to deal with professional conferences. Apart from that Workplace is used to quickly find co-workers and all relevant details, post details about work activities, set up groups, follow a work feed and watch live video projects from even our CFO they are closer than ever been.
- Live-streaming and video capabilities.
- No training at all is needed - friendly interface.
- Replace all the social tools of our digital workplace like Yammer or Twitter.
- Targets younger employees like millennials.
- Our IT teams need to put in extra hours of coding for integrations to go live.
- Workplace doesn’t support group video chats. It’s a deal-breaker for a platform that claims to make team collaborations efficient.
- Problems with work-life balance.
Workplace by Facebook Scorecard Summary
What is Workplace by Facebook?
Workplace by Facebook (formerly Facebook at Work) allows users to interact with co-workers through the Facebook interface.
Categories: Internal Communications
Workplace by Facebook Integrations
Workplace by Facebook Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
Edition | Pricing Details | Terms |
---|---|---|
Advanced | $4.00 | per person/per month |
Enterprise | $8.00 | per person/per month |
Workplace by Facebook Technical Details
Deployment Types: | SaaS |
---|---|
Operating Systems: | Unspecified |
Mobile Application: | No |