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Manhattan Active Customer Engagement vs. Oracle FLEXCUBE

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Oracle FLEXCUBE

    Score9 out of 10
    N/AOracle's FLEXCUBE is a system for banks featuring customer self-service portals, revenue maximization features and some inbuilt marketing features.N/A
    Pricing
    Manhattan Active Customer EngagementOracle FLEXCUBE
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementOracle FLEXCUBE
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Manhattan Active Customer EngagementOracle FLEXCUBE
    Considered Both Products
    Manhattan Associates
    No answer on this topic
    Oracle
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    80%
    Would buy again
    4 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Best Alternatives
    Manhattan Active Customer EngagementOracle FLEXCUBE
    Small Businesses
    Simplify360
    Score7.8 out of 10
    No answers on this topic
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    No answers on this topic
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementOracle FLEXCUBE
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.8
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    2.5
    (2 ratings)
    User Testimonials
    Manhattan Active Customer EngagementOracle FLEXCUBE
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Oracle
    The system is very user-friendly and provides help in performing UAT and making the processes live, payment method opt without interacting with humans. Automation of the processes is marvelous.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Oracle
    • Scalability
    • Multi Lingual
    • The modules covers all areas of banking
    • Integration with other solutions
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Oracle
    • Improve workflow for frontline user
    • Established own implementation resource rather than use a partner
    • It would be good if Oracle maintained a local support office in Cambodia
    Incentivized
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    Support Rating
    Manhattan Associates
    No answers on this topic
    Oracle
    Support is very expensive and not always up to speed with the market and the latest developments. The support is highly fragmented as well and split among 2-3 Oracle departments.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Oracle
    Incentivized
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    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Oracle
    • Wholesale banking for cash trade.
    • Payments of cash.
    • Treasury and lending.
    Incentivized
    Read full review
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