10+ years of User Experience
September 17, 2019

10+ years of User Experience

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle FLEXCUBE

Oracle FLEXCUBE (including the entire suite of related modules) is used in a highly customized environment for accounting and financial operations. It is used for member services and not used for back-office.
  • It's adaptability is useful, and it's customization perform well.
  • It is generally reliable.
  • It is utterly non-intuitive and not user-friendly for the front-end user. This applies to v.11.
  • Customization, though reliable, is costly.
  • Millennials have a hard time to adapt to it given that they are used to the intuitive app world.
  • Reliable.
  • Needs onsite support, which tends to be expensive.
Cannot compare, but PeopleSoft seems to be more easily customized without specialized external vendors. PeopleSoft has more Oracle partners.
Support is very expensive and not always up to speed with the market and the latest developments. The support is highly fragmented as well and split among 2-3 Oracle departments.

Do you think Oracle FLEXCUBE delivers good value for the price?

Not sure

Are you happy with Oracle FLEXCUBE's feature set?

Yes

Did Oracle FLEXCUBE live up to sales and marketing promises?

No

Did implementation of Oracle FLEXCUBE go as expected?

I wasn't involved with the implementation phase

Would you buy Oracle FLEXCUBE again?

Yes

Works for vanilla banking needs. It can work with complex operations.